Contact Center Operator I - Duke University Hospital

Aramark; Durham (NC); On-site; USD 24,796 - 33,062; Full time

Job summary

Aramark's Duke University Hospital location in Durham seeks a Contact Center Operator I to respond to calls and coordinate transport of goods and services.

You will log activity, prioritize requests, and work with dispatch teams to ensure timely guest service while maintaining friendly professional demeanor.

Qualifications

• Prior dispatch or related experience preferred.
• Proficient with software applications.
• Strong social, written and verbal communication.
• Detail-oriented with high accuracy.
• Able to work evenings and weekends.

Responsibilities

• Performs and coordinates dispatch and scheduling duties.
• Receives service calls, prioritizes, and coordinates requests.
• Works with management and the dispatch team to ensure timely guest service.
• Maintains records and logs of service requests using software.
• Provides friendly customer service to guests, clients, and coworkers.
• Other duties as assigned by manager.

Skills

Software applications

Communication

Attention to detail

Interpersonal skills

Flexibility

Job description

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Title: Contact Center Operator I - Duke University Hospital

Requisition #: 669023

Location: Durham, NC, US, 27705

Job Description

Position Summary: The Dispatcher is responsible for responding to inbound calls and requests for service needs by allocating the accurate resources to facilitate the transport of goods and services. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Job Responsibilities

• Performs and coordinates a variety of duties related to dispatch and scheduling
• Responsible for receiving calls for service; prioritizes and coordinates the service requests
• Works closely with management and the dispatch team to communicate needs and ensure timely guest service
• Handles and maintains of all records and documentation of service requests; uses software to log activity
• Provides customer service and maintains a friendly and effective demeanor toward customers, guests, clients, and co-workers
• Other duties and tasks as assigned by manager

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Previous experience in transportation dispatch or related field preferred
• Must have a solid understanding of software applications
• Demonstrates strong social skills, accuracy, and attentional to detail
• Proven interpersonal and communication skills, both written and verbal
• Must be available to work flexible hours including evenings and weekends

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here athttp://www.aramarkcareers.com or connect with us onFacebook ,Instagram andTwitter .

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh