Branch Manager I, St. Charles, MI

Mercantile Bank; Saint Charles (MI); On-site; USD 65,000 - 95,000; Full time

Job summary

Mercantile Bank in Michigan is seeking a Full-Time Branch Manager to lead a dedicated team onsite and drive branch performance. You will foster a customer-centered culture, emphasizing problem-solving and innovation while delivering high-quality service.

In this role, you will oversee sales, lending, and retail activities, coach staff, and ensure compliance and risk management. A collaborative, inclusive environment supports professional growth and community involvement.

Qualifications

• Minimum education includes a two-year degree or equivalent certification.
• Strong sales and customer service background with leadership potential.
• Proficiency with CRM systems and multiple software tools required.

Responsibilities

• Lead the branch to meet sales goals and ensure efficient operations.
• Coach and direct branch team to deliver superior service and product support.
• Cultivate full banking relationships by calling on current and prospective customers.
• Oversee consumer lending and manage in-branch retail sales processes.
• Mentor staff to improve sales capabilities and achieve quarterly targets.

Skills

Sales skills

Customer service

Verbal & written communication

Interpersonal skills

Organizational skills

Tech proficiency

Conflict resolution

Education

Two-year college degree

Certification/licensing

Vendor training courses

Apprenticeship program

Tools

CRM system 360

Computer programs

Job description

Join Mercantile Bank as a Full-Time Branch Manager and take your career to new heights in a dynamic onsite environment. This role offers the opportunity to lead a dedicated team while fostering a customer-centric culture that emphasizes problem-solving and innovation. You will play a pivotal role in driving branch performance and enhancing customer experiences, all within a fun and flexible workspace. Experience firsthand in our collaborative and inclusive culture, where your ideas are valued and your contributions make a tangible impact. The fast-paced, high-performance atmosphere will keep you engaged, while our commitment to integrity and excellence empowers you to thrive.

Core Responsibilities:

• Managing the bank branch to achieve sales goals, and ensure efficient operation of the branch
• Provide strong leadership, coaching, management and direction of the branch team to ensure delivery of superior quality service and product support for bank customers
• Calls on current and prospective customers with the goal of enhancing and supporting a full banking relationship with Mercantile Bank

Why Mercantile Bank?

Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.

As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.

As a Full-Time Branch Manager at Mercantile Bank, you will play an integral role in fostering and enhancing full banking relationships with both current and prospective customers. Your responsibilities will include selling deposit products and basic treasury services, as well as sourcing referrals for commercial and treasury partners. You will oversee consumer lending and manage the sales process for in-branch retail activities, leveraging our Customer Relationship Management System (360) to optimize staff performance. Additionally, you will mentor and coach branch staff to enhance their sales skills and ensure they meet quarterly goals. You will champion a customer-first approach while supervising daily operations, implementing risk management strategies, and conducting regular audits.

This leadership role also involves actively promoting a positive bank image within the community, ensuring compliance with all regulations, and fostering a collaborative team environment dedicated to delivering exceptional service.

What We're Looking For

To excel as a Full-Time Branch Manager at Mercantile Bank, candidates should possess a robust blend of skills and expertise. Strong sales and customer service skills are essential, complemented by outstanding verbal and written communication abilities to effectively engage with clients and resolve conflicts diplomatically. Interpersonal skills are vital for nurturing relationships within the team and with customers, ensuring a collaborative and high-performing environment.

Organizational skills and attention to detail are necessary to manage branch operations efficiently. Previous banking experience in a branch setting, particularly focused on sales, alongside branch leadership or management experience, further strengthens your candidacy. Proficiency in technology is critical, as you'll need to navigate multiple computer programs while multitasking effectively.

A minimum of 3-5 years of relevant experience, education, or specialized training will be evaluated to ensure you have the necessary knowledge and skills to thrive in this role.

Requirements

• Previous banking experience in a branch environment required with an emphasis on Sales
• Branch Leadership/Management experience
• Proficient in using technology and possess the ability to multi-task using a variety of computer programs.
• Effective Communication Skills (Verbal and Written)
• Diplomacy with the Ability to Respectfully Resolve Conflict
• Interpersonal & Customer Service Skills
• Organization and Attention to Detail
• 3-5 years of related experience
• (1) A two-year college degree or (2) completion of a specialized certification or licensing or 3) completion of specialized training courses conducted by vendors or (4) job-specific skills acquired through an apprenticeship program. (Equivalent job-related education and/or experience will be considered if the necessary knowledge skills and abilities to perform the functions of the job are proven.)