Customer Information Specialist - Part Time

Mercantile Bank; Alma (MI); Hybrid; USD 20,664 - 34,440; Part time

Job summary

A regional banking institution in Michigan seeks a part-time Contact Center Specialist I. In this role, you will serve as the first point of contact for customers, addressing inquiries and providing exceptional service. Ideal candidates will have strong sales and customer service skills. Flexibility to work within varied hours is essential, with opportunities for hybrid work after training.

Qualifications

• 1 - 3 years of customer service experience.
• Experience within the financial industry is preferred.
• Experience working in a customer service center is preferred.

Responsibilities

• Be the first point of contact for customers seeking information.
• Make impactful decisions that contribute to reputation for excellence.
• Handle incoming calls across channels (phone, email, messaging).
• Verify transfers and payments, adhere to regulatory requirements.

Skills

Strong sales skills

Customer service skills

Interpersonal skills

Organizational skills

Attention to detail

Education

High school diploma or GED

Job description

Overview

Join Mercantile Bank as a Full-Time Contact Center Specialist I and experience the thrill of working with a team that prioritizes innovation and customer-centric solutions. This position can be based in Wyoming, MI or Alma, MI and offers the flexibility of hybrid work after training, allowing you to create your own productive environment while engaging directly with clients and solving their inquiries. You’ll play a vital role in enhancing customer satisfaction and driving the bank's mission forward.

Responsibilities

• You will be the first point of contact for customers seeking information
• Utilize your training to make impactful decisions that contribute to our reputation for excellence
• Handle incoming calls in a prompt and courteous manner across channels (phone, email, messaging) and address inquiries effectively
• Verify transfers and payments, adhere to regulatory requirements and bank policies, and escalate as needed

What We\'re Looking For

Strong sales and customer service skills are essential for effectively engaging with customers and addressing their needs. Excellent interpersonal abilities will enable you to build rapport and navigate conversations smoothly, ensuring customer satisfaction. Adaptability is key in a rapidly evolving environment. Organizational skills and meticulous attention to detail help manage multiple tasks efficiently, especially in a fast-paced setting.

Requirements

• A high school diploma or GED
• 1 - 3 years of customer service experience

Preferred Qualifications

• Experience within the financial industry is preferred
• Experience working in a customer service center is preferred

Hours

Part-Time, 20-30 hours per week

Hours may vary within these time frames:

• Monday-Friday 7am-7pm
• Saturday 9am-1pm (Saturday Rotation)

Employment type

Part-time

Industry

Banking