Contact Center Associate - Remote

Harbor Freight Tools; Calabasas (CA); Remote; USD 24,000 - 35,000; Full time

Benefits offered by this job

Early access to pay

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401k plan

Job summary

Harbor Freight Tools is hiring for a Remote Contact Center Associate. This full-time role emphasizes delivering exceptional service through phone, chat, text, and email.

You will troubleshoot issues, provide thoughtful solutions, and maintain clear written and verbal communication while leveraging available resources and coaching sessions to ensure high-quality customer support. The position supports a disciplined, fast-paced environment with a structured schedule and benefits including health

Qualifications

• Excellent customer service via phone, chat, text, and email channels.
• Clear, effective verbal and written communication.
• Willingness to learn, accept feedback, and participate in coaching sessions.

Responsibilities

• Provide outstanding customer service via phone, chat, text, and email channels
• Troubleshoot issues, resolve concerns, and offer thoughtful solutions
• Communicate clearly and effectively, both verbally and in writing
• Utilize resources to provide advanced product support
• Join team huddles and one-on-one coaching sessions
• Collaborate with team members to ensure high-quality support
• Demonstrate self-awareness and openness to feedback

Skills

Customer service

Strong communication

Problem solving

Feedback oriented

Job description

This is a remote position with a highly structured schedule and clear expectations. While you'll be working from home, the role demands full-time focus throughout your workday. It's ideal for someone who thrives in a disciplined, fast-paced environment. Our Contact Center Associates deliver exceptional service through phone and written channels. They handle troubleshooting, resolve issues efficiently, and provide general support with professionalism and care. With strong communication skills and a passion for helping others, they thrive on solving problems and ensuring every customer feels valued.

Duties and Responsibilities

• Provide outstanding customer service via phone, chat, text, and email channels
• Troubleshoot issues, resolve concerns, and offer thoughtful solutions
• Communicate clearly and effectively, both verbally and in writing
• Utilize resources to provide advanced product support
• Join team huddles and one-on-one coaching sessions
• Collaborate with team members to ensure consistent and high-quality support
• Demonstrate self-awareness and openness to feedback

Scope

• Staff supervision and development: No
• Travel: Up to 5%
• Flex Designation: Call Center

The anticipated rate for this position is up to $21.50 per hour depending on location, knowledge, skills, education and experience.

• In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as early access to pay, medical, dental, vision, life insurance, short-term and long-term disability.
• Eligible Associates are able to enroll in our company's 401k plan.
• Associates will accrue paid time off up to 120 hours per year and paid sick time up to 80 hours per year unless otherwise required by law.
• Associates will accrue paid time off up to 184 hours per year (inclusive of PTO, floating holidays, and paid holidays).
• Paid sick time up to 80 hours per year unless otherwise required by law.