Contact Center Agent - PRN

Norman Regional Health System; Norman (OK); On-site; USD 20,000 - 33,000; Part time

Job summary

Norman Regional Health System in Norman, OK seeks a dedicated front desk clerk to manage patient check-in/check-out, verify insurance, and collect payments. This PRN daytime role supports efficient clinic flow and accurate documentation, requiring strong attention to detail and customer service skills.

A high school diploma is required, with preferred familiarity in medical terminology and EMR systems. One year of clerical experience in healthcare is preferred, and keyboarding at 40 wpm is

Qualifications

• High school diploma or equivalent is required.
• Computer knowledge required.
• Prefer additional education in medical terminology, electronic medical record training, or business classes.
• One year clerical experience and six months health-care experience are required in a similar role.
• Keyboard skills accurate 40 wpm.
• Expertise in customer relations, telephone skills and computer applications is required.

Responsibilities

• Obtains all patient and insurance information and responsible for check in/out patients.
• Performs insurance verification and patient payment collection.
• Supports effective and efficient patient care and clinic flow.
• Manages documents appropriately.
• Possesses critical thinking skills and provides feedback for continuous improvement.
• Successfully receives direction and ensures timely and accurate follow-through of assignments.

Skills

Customer relations

Telephone skills

Computer applications

Keyboard 40 wpm

EMR familiarity

Education

High school diploma or equivalent

Computer knowledge

Medical terminology / EMR training / business classes

Tools

Electronic Medical Records (EMR)

Job description

• Obtains all patient and insurance information and responsible for check in/out patients.


• Performs insurance verification and patient payment collection.


• Supports effective and efficient patient care and clinic flow.


• Possesses critical thinking skills and provides feedback for continuous improvement.


• Successfully receives direction and ensures timely and accurate follow-through of assignments.

Job Summary

• Obtains all patient and insurance information and responsible for check in/out patients.


• Performs insurance verification and patient payment collection.


• Supports effective and efficient patient care and clinic flow.


• Manages documents appropriately.


• Possesses critical thinking skills and provides feedback for continuous improvement.


• Successfully receives direction and ensures timely and accurate follow-through of assignments.

Education

• High school diploma or equivalent is required.


• Computer knowledge required.


• Prefer additional education in medical terminology, electronic medical record training, or business classes.

Experience

• One year clerical experience and six months health-care experience are required preferably in a similar role.


• Prefer medical office, insurance, referral and prior authorization, hospital or computer experience.


• Keyboard skills accurate 40 wpm.


• Expertise in customer relations, telephone skills and computer applications is required.

(Above requirements can be met by equivalent combination of education and experience).

Compensation

• $14.86-$24.27/hr depending on previous work experience.

Work Shift

Day

Position Type

PRN