Contact Center Agent(Dallas , TX / Denver , CO)

Ampstek; Dallas (TX); On-site; USD 41,328 - 68,880; Part time

Job summary

A financial services company is seeking a mid-senior level professional to oversee the migration of enterprise customers to ACH from credit card payments in Dallas, TX. Responsibilities include developing a detailed migration plan, providing customer support, and monitoring adoption rates post-transition. Strong communication skills and ACH experience are essential for success in this role.

Qualifications

• Mid-Senior level experience in ACH/Payment systems.
• Strong communication skills to guide customers.
• Experience in migration strategies for ACH adoption.

Responsibilities

• Provide guidance to customers currently using CC.
• Develop migration strategy and execution plan.
• Track adoption rates and provide updates.

Job description

Job Summary

ACH / Payment and Credit Experience; Customer Identification and Segmentation; responsible for migrating enterprise customers to ACH, communications, and monitoring.

Responsibilities

• Provide identified enterprise customers currently using CC for payments
• Segment customers based on transaction volume and readiness for ACH adoption
• Migration Strategy and Execution: Develop a detailed migration call plan for transitioning to ACH; Execute the transition in phases to ensure minimal disruption, handle all customer concerns
• Customer Communication and Support: Provide clear communication and guidance to customers regarding the benefits and process of switch to ACH; Offer onboarding support and troubleshooting; Issue any promotional credits based on transition performance
• Monitoring and Reporting: Track adoption rates and cost savings post-transition; Provide regular updates and troubleshooting during the transition
• Future Expansion Planning: Evaluate the success of the initial transition; Propose a roadmap for expanding ACH adoption to additional customer segments if performance metrics are met

Qualifications / Seniority

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: IT Services and IT Consulting

Location & Type

Location: Dallas, TX / Denver, CO (5 days onsite)

Duration: Contract (W2)