Cont Improvement Spec Lead (underfill senior)

The-University-of-Michiga; Ann Arbor (MI); On-site; USD 95,000 - 120,000; Full time

Job summary

The University of Michigan's Department of Internal Medicine seeks a Continuous Improvement Specialist Lead (Senior) to guide complex improvement initiatives within the Clinical Experience and Quality program.

You will lead change management, project management, and data-driven efforts across interdisciplinary teams, mentoring colleagues and partnering with department leaders to advance operational and clinical outcomes.

Job description

Cont Improvement Spec Lead (underfill senior)

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NOTE: This position is embedded in the Department of Internal Medicine and reports to the Manager of the Department's Clinical Experience and Quality program. This position may be filled at a Lead or Senior level depending on the qualifications of the selected candidate.

The Department of Internal Medicine has more than 1,000 faculty and over 300 residents and fellows within 13 specialty divisions. The Department's Clinical Experience and Quality (CEQ) program supports short-term small- and large-scale projects across the department and in collaboration with other departments and programs throughout the institution.

Our vision is to create a culture of improvement throughout the Department. We foster a high-reliability culture that promotes belonging & inclusion, improves patient access, prioritizes safety & quality, and enhances the patient and staff experience. We aim to partner and equip healthcare professionals with knowledge and tools to lead problem-solving efforts and spread best practices throughout the department, organization, and beyond.

We achieve measurable results through the application of continuous improvement, change, and project management principles, concepts, systems, and tools:

• Leading and Facilitating Problem Solving: We empower teams to identify problems, understand root causes, develop countermeasures, and design systems to sustain improvements.
• Value Stream Optimization: Collaborating with multidisciplinary teams, we analyze healthcare processes to enhance patient care and operational efficiency.
• Data Analytics and Performance Measurement: Utilizing data insights, we inform decision-making, measure performance indicators, and drive quality enhancements.
• Change Management: We guide teams through change, ensuring smooth transitions and sustainable adoption of new practices.

Responsibilities*

The Continuous Improvement Specialist Lead will work in the Department of Internal Medicine's Clinical Experience and Quality team, in collaboration with other Continuous Improvement Specialists, faculty, operational leaders, and staff. The Lead serves as a subject matter expert in Continuous Improvement, Change Management, and Project Management, providing strategic direction and leadership for complex, high-impact improvement initiatives across the department.

The Lead operates independently, anticipates organizational challenges, identifies opportunities for improvement, and guides interdisciplinary teams in developing sustainable, measurable solutions. This position is responsible for advancing the department's continuous improvement capabilities, influencing organizational strategy, mentoring colleagues, and partnering with leaders to achieve operational, clinical, and organizational objectives.

Lead Complex Improvement Efforts Through the Application of Continuous Improvement, Change and Project Management Principles, Concepts, Systems and Tools (80%)

• Independently leads and manages multiple complex, high-impact improvement initiatives that align with departmental and organizational strategic priorities. Establishes project scope, objectives, deliverables, timelines, resource requirements, and measures of success. Ensures projects achieve sustainable, measurable outcomes.
• Establishes priorities and manages competing demands across multiple initiatives. Evaluates new improvement opportunities, assesses organizational readiness, recommends resource allocation, and makes independent decisions regarding project direction and implementation strategies.
• Anticipates and navigates highly complex, ambiguous, and politically sensitive situations. Recognizes organizational dynamics,