Consumer Support Professionals: Questionnaire on Administrative Workarounds

Terac; United States; À distance; Plein temps

Résumé du poste

Terac invites adults with recent experience helping consumers navigate administrative tasks to participate in a paid study. You will describe a recent anonymous example of a common consumer problem, and provide estimates on time, costs, and the frequency of current workarounds.

The eight-question survey is completed independently on our secure online platform. The task is conducted asynchronously, and compensation is a one-time $11.

Qualifications

• Adults with recent, direct experience helping consumers navigate administrative tasks.
• Comfortable distinguishing observed facts from estimates.
• Able to provide detailed written responses independently.
• Committed to maintaining consumer privacy by omitting identifying details.

Responsabilités

• Complete an eight-question written survey about consumer administrative problems.
• Describe a recent, anonymous example of a recurring issue you have observed.
• Estimate the time, financial cost, and frequency of current workarounds.
• Identify professional, legal, or privacy limits that a new software tool would need to respect.

Connaissances

Experience assisting consumers with行政

Observational vs estimative writing

Independent written responses

Privacy-conscious

Description du poste

What We're Researching

We're running a paid study on the everyday administrative hurdles that consumers encounter. We want to understand the common problems people face, how they attempt to resolve them, and the hidden costs involved in these workarounds. Your insights will help identify areas where new software or services could alleviate these burdens.

How It Works

You will complete an independent, eight-question written survey. The questionnaire asks you to describe a recent, anonymous example of a consumer problem you observed. You will provide estimates on the frequency of the issue, associated costs, and potential limits for new software solutions. The entire task is conducted asynchronously through our secure online platform.

Who This Is For

We are looking for adults with recent, direct experience helping consumers navigate administrative tasks. We welcome customer support professionals, social workers, administrative assistants, and dedicated volunteers. Candidates should be comfortable distinguishing observed facts from estimates and providing constructive feedback on potential software solutions.

What You'll Do

• Complete an eight-question written survey about consumer administrative problems.

• Describe a recent, anonymous example of a recurring issue you have observed.

• Estimate the time, financial cost, and frequency of current workarounds.

• Identify professional, legal, or privacy limits that a new software tool would need to respect.

Who Should Apply

• Recent professional or volunteer experience assisting consumers with administrative tasks.

• Ability to clearly distinguish between observed facts and estimates.

• Comfortable providing detailed written responses independently.

• Commitment to maintaining consumer privacy by omitting identifying details.

Compensation

$11 one-time

About Terac

Terac is building the world's largest pool of vetted human experts for AI. Researchers, AI labs, and product teams use Terac to recruit, screen, and pay study participants across industries, languages, and skill sets.

Learn more at terac.com or on YouTube at @jointerac.