Consumer Success Coordinator

Realtor.com Careers; Phoenix (AZ); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Commission potential

Medical coverage

Dental coverage

Vision coverage

401(k) match

Tuition reimbursement

Paid holidays

Flexible time off

Job summary

Realtor.com is seeking a Consumer Success Coordinator to support the full sales cycle from client vetting to deal confirmation. This hybrid Scottsdale role blends outbound outreach, client needs assessment, and CRM-driven pipeline management.

Join a high-energy team; you will make calls, respond by phone, email, and SMS, and help align our real estate services with client objectives while driving win‑wins. Some holidays and weekend shifts may be required; great benefits and growth opportunities

Qualifications

• 2+ years in a phone-based customer service role or equivalent experience.
• Excellent written and verbal communication skills; comfortable on the phone.
• Strong integrity, teamwork, and readiness to tackle new challenges.
• Ability to explain products clearly, answer questions, provide solutions, and negotiate to maximize profitability.
• Genuine interest in real estate and excitement to contribute to the space.

Responsibilities

• Make outbound calls to identify client needs and respond with superior service and resolution.
• Understand client objectives and challenges and align our services to accomplish their goals via phone, email, and SMS.
• Own the full sales cycle from client vetting to confirm a deal.
• Utilize our in-house CRM and manage the pipeline of inbound clients.
• Track goals, metrics, and performance, provide regular feedback, and suggest process improvements.

Skills

Phone-based CS

Written & verbal comms

Negotiation

Real estate interest

Self-motivated

Scheduling flexibility

Tools

CRM

Job description

Overview

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® helps consumers navigate one of the biggest purchases of their life with a user experience that is easy to use, easy to understand, and easy to make decisions. Join us in empowering more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

Consumer Success Coordinator at Realtor.com

Location: Scottsdale, AZ (Hybrid/In-Office 3 days per week)

Are you a sales coordinating expert? Are you ready to support the full sales cycle from client vetting to confirm a deal? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Consumer Success Coordinator and help change the world of real estate, one home at a time.

Responsibilities

• Make outbound calls to identify client needs and respond with superior service and resolution.
• Understand client objectives and challenges and align our services to accomplish their goals via phone, email, and SMS.
• Own the full sales cycle from client vetting to confirm a deal.
• Utilize our in-house CRM and manage the pipeline of inbound clients.
• Track goals, metrics, and performance, provide regular feedback, and suggest process improvements.

Qualifications

• 2+ years in a phone-based customer service role or equivalent experience.
• Excellent written and verbal communication skills; comfortable on the phone.
• Strong integrity, teamwork, and readiness to tackle new challenges.
• Ability to explain products clearly, answer questions, provide solutions, and negotiate to maximize profitability.
• Genuine interest in real estate and excitement to contribute to the space.
• Self-motivated, organized, independent, and resourceful with strong listening, assertiveness, and persuasiveness.
• Scheduling flexibility, including some shifts that may require holidays, late evenings, or weekends.

How we work

• We balance creativity and innovation with in-person collaboration. For most roles, employees work three or more days in the office to foster culture and collaboration. This is a hybrid opportunity in Scottsdale, AZ.

How we reward you

• Competitive pay and benefits, with potential for commission and total compensation.
• Supportive, high-energy team with a culture of fun, recognition, and growth.
• Inclusive medical, dental, and vision coverage; 13 paid holidays and flexible time off; paid volunteer time; 401(k) with company match; tuition reimbursement; and additional financial planning resources.
• Occasional in-office snacks and refreshments.

Working Conditions

• Hours may vary; operations run from 9 am EST to 9 pm EST, with potential weekend shifts. Position may involve prolonged standing or sitting and repetitive hand/wrist motion.

Equal Employment Opportunity

Realtor.com is an Equal Opportunity Employer. We value diversity and strive to create an inclusive environment for all employees. This job description does not list all duties and responsibilities and is subject to change at the company’s discretion. Reasonable accommodations may be provided upon request.

Note: Some government-required self-identification forms may be provided separately as part of compliance processes.