Consumer Success Coordinator

Realtor.com; Phoenix (AZ); Hybrid; USD 44,720 - 56,200; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid holidays

Volunteer time off

Tuition reimbursement

Hybrid work model

Job summary

Realtor.com is seeking a Consumer Success Coordinator in Scottsdale, AZ. This role supports the full sales cycle starting with client vetting and continuing through to closing a deal, via phone, email, and SMS.

Join a dynamic real estate tech team that emphasizes collaboration, hybrid work, and growth opportunities. The position offers a competitive starting wage with commission potential and comprehensive benefits.

Qualifications

• 2+ years in phone-based customer service or equivalent.
• Excellent written and verbal communication skills.
• Ability to understand client objectives and align services to goals.

Responsibilities

• Make outbound calls to identify client needs and respond with superior service and resolution.
• Understand client objectives and align services to achieve goals via phone, email, and SMS.
• Own the full sales cycle from client vetting to deal confirmation.
• Utilize the in-house CRM system and manage the pipeline of inbound clients.
• Track goals, metrics, and provide feedback for process improvements.

Skills

Phone-based customer service

Excellent written and verbal comms

Team oriented

Organized independent

Sales coordination

Ability to handle multiple channels (C

Tools

CRM system

Job description

Consumer Success Coordinator at Realtor.com

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

Location: Scottsdale, AZ (Hybrid/In-Office 3 days per week)

Are you a sales coordinating expert? Are you ready to support the full sales cycle from client vetting to confirm a deal? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Consumer Success Coordinator and help change the world of real estate, one home at a time.

Top Reasons to Apply:

• Great Pay & Benefits;$21.50/hour + commission, earning potential $56,200/year, with top-tier benefits.
• Career Growth;Tackle new challenges and advance in an innovative real estate tech company.
• Fun, Dynamic Team;Join a high-energy team, enjoy flexible hours, and make a real impact.

What You’ll Do:

• Make outbound calls to identify client's needs and respond with superior service and resolution.
• Ability to understand client's objectives and challenges and align our services to accomplish their goals via phone, email, and SMS communication.
• Own the full sales cycle from client vetting to confirm a deal.
• Utilize our in-house CRM System and work the pipeline of inbound clients.
• Track goals, metrics, and performance of the process and regularly provide feedback and make suggestions for improvement.

What You’ll Bring:

• 2+ years' experience in a phone-based customer service role or equivalent experience
• Excellent written and verbal communication skills - no fear of the phone.
• Commitment to a high standard of integrity and working in a team environment.
• When faced with new challenges, or tough conversations, failure simply isn't an option.
• Desire to grow your career and tackle new challenges.
• Ability to succinctly explain products, answer questions, provide solutions, and negotiate the best deal to maximize profitability.
• A genuine interest/background in the real estate industry and excited to be part of something that's going to change the real estate space.
• Self-motivated with a desire to work in a dynamic and fast paced environment.
• Demonstrate the ability to use strategic selling skills.
• Organized, independent, resourceful and diligent.
• Excellent listener, assertive, persistent, and persuasive.
• Scheduling flexibility is required as some shifts require holidays, late evening, or weekend hours.

How we work:

• We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in person, adding richness to our culture and knitting us closer together. This is a hybrid opportunity in our Scottsdale, AZ office.

How we reward you:

• Working with a highly-motivated team with a proven track record of success that also has a lot of FUN!
• A competitive work environment with great culture, rewards, recognition, and fun events
• Inclusive and competitive medical, Rx, dental, and vision coverage
• 13 paid holidays & flexible time off
• 8 hours of paid volunteer time off
• Immediate eligibility for a 401(k) plan with a 3.5% company match
• Tuition reimbursement program for degreed and non-degreed programs
• 1:1 personalized financial planning sessions
• Student debt retirement savings match program
• Free snacks and refreshments in each office location

Working Conditions:

• Hours may vary as we are open from 9 am EST through 9 pm EST. Weekends are also possible as we are operating seven days a week. Position requires prolonged standing or sitting and repetitive hand and wrist motion.

Do the best work of your life at Realtor.com®

Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.