Consumer Science and Product Intelligence NA OU Lead

gsknch; New Jersey; On-site; USD 120,000 - 180,000; Full time

Job summary

Haleon seeks a Consumer Science and Product Intelligence OU Lead - Principal Scientist to drive consumer-led innovations and evidence generation across categories. You will lead insights, product intelligence, and cross-functional collaboration from early-stage research through post-launch reviews, ensuring superior consumer experiences.

The role emphasizes translating global strategies to local execution, leveraging ethnography, usage research, and product narratives to inform portfolio

Qualifications

• Provide insights and evidence that enable consumer-led innovations delivering superiority.
• Champion Consumer First, Always across the OU from early insight to post-launch reviews.
• Lead consumer and product intelligence to guide decisions across product, portfolio, and claims.

Responsibilities

• Apply consumer science and sensory methods at project level for decision making.
• Design and apply testing methods, including AI-enabled research tools.
• Conduct post-launch reviews and monitor product complaints for improvements.
• Track OU product trends using social listening and market signals.

Skills

Consumer insights

Product intelligence

Leadership

Ethnography

Research methods

Cross-functional collaboration

Tools

AI-enabled research tools

Digital platforms

Job description

Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands - including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® - lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

About the role

The Consumer Science and Product Intelligence (CSPI) Operating Unit Lead - Principal Scientist role is a strategic and operational role that ensures we put the Consumer First, Always in everything we do. Working as a leader within the Operating Unit (OU) leadership team and as part of the CSPI global leadership team the role ensures we develop, deliver and review our innovations and portfolio of products to ensure they win with consumers at the point of purchase and throughout the usage experience across all the categories in the relevant OU, delivering meaningful and noticeable superiority.

Critical elements of the role are

• Provide insights and evidence that enable consumer-led innovations that deliver meaningful and noticeable superiority.
• Champion "Consumer First, Always" approach across the OU, working with R&D from early insight and prototype development through claims support, launch and post-launch reviews.
• Lead consumer and product intelligence for the OU, identifying the right evidence to guide product, portfolio, claims, communication, and renovation decisions.
• Build a clear understanding of the OU product landscape, including competitors, product performance, consumer reviews, complaints, claims evidence, and emerging format trends.
• Translate global category strategies into locally relevant OU execution, while using local insights to influence global innovation decisions.
• Bring actionable local consumer and product insights to Category teams and wider R&D, including ethnography, usage and attitudes research (partnering with CBIA where appropriate), and product intelligence.
• Drive faster, better innovation by applying product stories, ideal product models, and product narratives through the stage-gate process.
• Ensure consumer testing in the OU is compliant, fit for purpose, and aligned with agreed work processes.
• Partner with OU, Category, Innovation, Commercial, and R&D stakeholders to focus CSPI resources on the highest-impact growth opportunities.
• Partner with cross-functional teams, including Medical & Scientific Affairs, to develop consumer-relevant claims, demos, visualizations, and communications.
• Partner with CSPI Category and OU Innovation leads to scale innovation by connecting consumer needs with product solutions.
• Provide data to drive OU prioritization decisions and manage CSPI OU workload and resources where they will have the greatest impact on consumer choice, usage, and repeat purchase.

Key Responsibilities

E2E Consumer Science for the OU

• Apply consumer science, product research and sensory methods at the right level for each project's decision, risk and value.
• Deliver consumer and product evidence to identify areas of superiority to drive superior product design, support claims, product stories and visualizations, and deliver undisputed and irresistible superiority versus competition.
• Design, develop and apply leading-edge, fit-for-purpose testing methods, including AI and digitally enabled research tools and platforms, that deliver noticeable and meaningful product superiority.
• Conduct post-launch reviews, monitor product complaints and use insights to improve OU products.
• Track emerging OU product trends using social listening, market signals and product intelligence to guide pipeline and portfolio decisions.

Integrated Product Experience and Insight Generation

• Integrate different data points across consumer research, product performance, consumer complaints, reviews, market and commercial signals, and competitor benchmarking into unified product intelligence and R&D insights that guide product decisions in the OU.
• Build understanding of what drives trial, usage, repeat purchase and priority product formats in the OU.
• Partner with the Category CSPI leads to identify consumer jobs to be done, usage occasions and unmet needs to inform superior product design.

Product Intelligence

• Partner with Category CSPI to build a clear view of the OU product landscape across categories.
• Lead OU product benchmarking to identify where Haleon products are superior, at parity, or exposed versus co