Consumer Salesforce Product Owner

Regions Bank; Hoover (AL); Presencial; USD 91.000 - 111.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid vacation

401K with company match

Medical benefits

Dental and vision

Life Insurance

Descripción de la vacante

Regions Bank in Hoover, AL is seeking an Agile Product Owner to translate business needs into deliverable features. You will work with sponsors, IT, and product teams to define processes, validate requirements, and maintain a prioritized backlog on an Agile team.

You will lead cross-functional initiatives, engage stakeholders, and ensure acceptance criteria are met. A Bachelor's degree and 5 years of related experience are preferred; Salesforce FSC experience is a plus.

Formación

• Bachelor’s degree required; five years in process improvement, project delivery, requirements analysis or business operations.
• Experience with agile methodologies and product ownership is preferred.
• Salesforce FSC experience is desirable.

Responsabilidades

• Translate business needs into backlog items and acceptance criteria.
• Collaborate with sponsors, IT, and stakeholders to define processes and measures.
• Validate requirements and manage a prioritized backlog for delivery teams.
• Support validation and testing of features prior to acceptance.
• Lead cross-functional initiatives to improve productivity and customer experience.
• Monitor benefits, adoption, and risks to operations post-implementation.

Conocimientos

Prioritization under pressure

Analytical skills

Communication skills

Process improvement

Agile/Waterfall

Data-driven decision making

Educación

Bachelor’s degree in Computer Science, Business or related field

Herramientas

Salesforce FSC

Descripción del empleo

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Agile Product Owner represents business stakeholders to elicit, understand, analyze, document, refine and communicate business needs, so that business and/or technical delivery teams can build effective solutions.

Primary Responsibilities

• Partners with sponsors, stakeholders, and Information Technology to facilitate, define and document relevant business processes, gaining an understanding of the needs, measures, and risks and controls for the improvement area

• Works with management and other stakeholders to understand and validate business strategy and vision and customer needs

• Assists with project level plans related to schedule, scope and resources

• Works independently on small to medium complexity efforts, or in support of a Senior or Lead on larger efforts

• Identifies, assesses, tracks and mitigates issues and risks at multiple levels.

• Participates in validation and testing of features prior to end user acceptance

• Provides just-in-time story elaboration to designers, business analysts, developers, testers and others to develop, execute and release in alignment with program and/or product roadmaps

• Serves as the content authority on an Agile team by maintaining a prioritized backlog of stories and providing continual business guidance for the execution team

• Reviews, and when appropriate, accepts and prioritizes feedback and new requirements from stakeholders

• Reviews and accepts or declines output of development to ensure specified acceptance criteria have been completed

• Works with the business process owners to manage and track benefits, adoption and risks to operations

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

• Bachelor’s degree in Computer Science, Business or a related field and five (5) years of relevant experience in process improvement, project delivery, business/requirements analysis or business operations/product line

Preferences

• SAFe Practitioner (SP), SAFe Agilist, or SAFe Product Owner/Manager certification

Skills and Competencies

• Ability to effectively prioritize and execute tasks under pressure

• Excellent analytical and problem-solving skills

• Excellent listening, interpersonal, written, and oral communication skills

• Experience in Process Engineering methodologies and Change Management practices

• Familiarity or working knowledge with multiple technical software delivery methodologies (i.e., Agile, Waterfall)

• Proven ability to utilize data and analytics to formulate recommendations, solve business problems, and drive business improvements

• Strong customer service orientation

Additional Job Description

• Manages and supports the Salesforce Financial Services Cloud (FSC), including customer relationship management, referral management, opportunity management, and banker workflow solutions

• Utilizes user feedback, adoption metrics, and data analytics to prioritize product backlogs, drive platform adoption, and deliver measurable business outcomes

• Leads cross-functional initiatives involving Salesforce, marketing, customer intelligence, and digital platforms, with a focus on improving banker productivity and customer experience

• Delivers and supports customer servicing capabilities within Salesforce platforms, including case management, customer interactions, workflow automation, service request fulfillment, and omnichannel customer engagement solutions

Additional Preferences

• Salesforce experience preferred

Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must currently be authorized to work in the United States on a full-time basis.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$100,634.05 USD

Median:

$128,130.00 USD

Incentive Pay Plans:

This job may participate in an annual discretionary bonus plan.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. (https://www.regions.com/about-regions/benefits/benefits-eligibility) Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical, Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Location Details

Riverchase Operations Center

Location:

Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.