Consumer Sales Associate (St. Thomas)

ATN International; Charlotte Amalie (United States Virgin Islands); Hybrid; USD 18,000 - 19,000; Full time

Job summary

The One Communications in USVI is seeking a Consumer Sales Associate to guide customers through the purchase decision and activation process of product offerings, and to provide equipment support and basic technical assistance. The role requires strong communication, organization, and team leadership to maintain a positive store environment.

Responsibilities include selling value of services and devices, meeting monthly sales targets, and delivering an interactive customer experience.

Qualifications

• Two+ years of customer-facing experience.
• Retail/sales experience preferred; cellular industry helpful.
• Strong communication and interpersonal skills.
• Knowledge of wireless products and services is beneficial.

Responsibilities

• Sell value of products, service plans, devices and accessories.
• Meet monthly sales targets and quotas.
• Provide total sales solutions including basic device setup.
• Assist customers with activation and service sign-ups.

Skills

Customer-facing

Retail sales

Wireless sales

Communication

Teamwork

Education

High school diploma

Some college

Tools

Microsoft Office

Job description

Consumer Sales Associate (St. Thomas)

Virgin Islands, USVI, Anna's Retreat, St Thomas, VI

30+ days ago Requisition ID: 2211

Salary Range: $13.00 To $14.00 Hourly

Job Title

Department

Location

USVI

Reports to

Grade: S03

Job Code: SL0025

Type of position:

Full-time Part-time

Non-Union Union

Hours_40___ / week

Exempt Non-exempt

JOb Summary

The Consumer Sales Associate will be responsible for guiding Customers through the purchase decision and activation process of all One Communications ’s product offerings, as well as providing equipment support and some technical assistance. The successful incumbent of this position must be able to communicate effectively, possess great organizational skills, lead by example, and encourage a positive TEAM environment.

Qualifications or Prerequisites

Duties and responsibilities include but are not limited to the following:

• Sell the value of the Company’s products, service plans and ancillary devices, equipment, and accessories
• Meet set monthly sales targets and quotas as set
• Provide a total sales solution to Customers for any of their connectivity needs, to include basic device and equipment setup
• Assist Customers in signing up for Tech assisted services and through contracted repair vendors
• Assist Customers with minor equipment selections including but not limited to (CTV Converters, HD DVRs, EMTAs, Wireless Routers, Batteries, Mobile Devices etc.) troubleshooting and or replacement (Swap)
• Provide optimum Customer experience and develop positive relationships
• Build Customer confidence by making the store experience interactive, engaging and reassuring
• Responsible for meeting established sales objectives by matching Customer needs with the right products and services
• Make the most effective use of store displays and interactive devices for customers
• Complete paperwork and sales reports as they relate to store opening and closing
• Participate in all channel sales initiatives including but not limited to pop-up shops, direct community sales initiatives
• Provide optimum Customer experience and develop positive relationships
• Responsible for maximizing sales and profitability by focusing on key business initiatives, store merchandising, marketing execution, inventory management, and loss prevention
• Perform other duties as required

REQUIREMENTS, KNOWLEDGE, SKILLS AND ABILITIES

• At minimum two (2) years’ Customer-facing experience
• At minimum one (1) year experience working in a retail sales environment; one (1) year cellular industry experience preferred
• Knowledge of principles and processes for providing Customer and personal services (i.e., Customer needs assessment, meeting quality standards for services, evaluating customer satisfaction)
• Excellent oral and written skills
• Experience in the Communications industry, as well as current and emerging technologies
• Knowledge and experience with wireless retail sales
• Strong interpersonal skills for interfacing with customers
• Ability to work in a service-oriented, fast paced team environment
• Ability to listen carefully and actively
• Ability to meet established sales targets
• Excellent oral and written skills
• Bilingual proficiency is a plus
• Computer literacy, with an aptitude for learning communication products and services
• Knowledge of Microsoft Office Suite

EDUCATION REQUIREMENTS

• High School Diploma, GED, or relevant experience. Some college preferred
• Minimum of one (1) year of retail, sales, or customer service experience

TECHNICAL REQUIREMENTS

• N/A

CERTIFICATION REQUIREMENTS

• N/A

TRAINING REQUIREMENTS

• N/A

PHYSICAL REQUIREMENTS

• Standing or sitting, walking, typing, talking and hearing, bending, squatting, reaching, for extended periods of time
• Ability to occasionally lift up to 25 pounds

TRAVEL REQUIREMENTS

• N/A

OTHER REQUIREMENTS

• Must be willing to work a flexible schedule including evenings, weekends, and holidays