Consumer Sales Associate (St. Croix)

ATN International; Northern (KY); Hybrid; USD 18,000 - 19,000; Full time

Job summary

One Communications seeks a Consumer Sales Associate to guide customers through purchase decisions and activation of products, while offering equipment support and some technical assistance. The role requires strong communication, organization, teamwork, and a focus on customer satisfaction.

The position involves meeting sales targets, assisting with device setups, and participating in community sales initiatives. Flexible scheduling, including evenings and weekends, is required.

Qualifications

• High School Diploma or GED required; relevant experience considered.
• At least 1 year of retail or customer service experience preferred.

Responsibilities

• Sell Company products, service plans and devices to customers.
• Meet monthly sales targets and quotas.
• Provide total sales solution for connectivity needs and basic setup.
• Assist with signups for Tech assisted services and vendor repairs.
• Aid customers in device selections and troubleshooting.
• Deliver excellent customer experience and build positive relationships.
• Create an engaging store environment and effective displays.
• Complete paperwork and sales reports for store operations.
• Participate in channel sales initiatives and pop-up events.
• Support inventory management and loss prevention efforts.

Skills

Customer service

Retail sales

Communication

Bilingual

Microsoft Office

Team player

Wireless sales

Time management

Problem solving

Sales targets

Education

High School Diploma, GED, or relevant experience

1 year retail experience

Tools

N/A

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Salary Range: $13.00 To $14.00 Hourly

Job Title

Department

Location

USVI

Reports to

Grade: S03

Job Code: SL0025

Type of position:

Full-time Part-time

Non-Union Union

Hours_40___ / week

Exempt Non-exempt

JOb Summary

The Consumer Sales Associate will be responsible for guiding Customers through the purchase decision and activation process of all One Communications ’s product offerings, as well as providing equipment support and some technical assistance. The successful incumbent of this position must be able to communicate effectively, possess great organizational skills, lead by example, and encourage a positive TEAM environment.

Qualifications or Prerequisites

Duties and responsibilities include but are not limited to the following:

• Sell the value of the Company’s products, service plans and ancillary devices, equipment, and accessories
• Meet set monthly sales targets and quotas as set
• Provide a total sales solution to Customers for any of their connectivity needs, to include basic device and equipment setup
• Assist Customers in signing up for Tech assisted services and through contracted repair vendors
• Assist Customers with minor equipment selections including but not limited to (CTV Converters, HD DVRs, EMTAs, Wireless Routers, Batteries, Mobile Devices etc.) troubleshooting and or replacement (Swap)
• Provide optimum Customer experience and develop positive relationships
• Build Customer confidence by making the store experience interactive, engaging and reassuring
• Responsible for meeting established sales objectives by matching Customer needs with the right products and services
• Make the most effective use of store displays and interactive devices for customers
• Complete paperwork and sales reports as they relate to store opening and closing
• Participate in all channel sales initiatives including but not limited to pop-up shops, direct community sales initiatives
• Provide optimum Customer experience and develop positive relationships
• Responsible for maximizing sales and profitability by focusing on key business initiatives, store merchandising, marketing execution, inventory management, and loss prevention
• Perform other duties as required

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REQUIREMENTS, KNOWLEDGE, SKILLS AND ABILITIES

• At minimum two (2) years’ Customer-facing experience
• At minimum one (1) year experience working in a retail sales environment; one (1) year cellular industry experience preferred
• Knowledge of principles and processes for providing Customer and personal services (i.e., Customer needs assessment, meeting quality standards for services, evaluating customer satisfaction)
• Excellent oral and written skills
• Experience in the Communications industry, as well as current and emerging technologies
• Knowledge and experience with wireless retail sales
• Strong interpersonal skills for interfacing with customers
• Ability to work in a service-oriented, fast paced team environment
• Ability to listen carefully and actively
• Ability to meet established sales targets
• Excellent oral and written skills
• Bilingual proficiency is a plus
• Computer literacy, with an aptitude for learning communication products and services
• Knowledge of Microsoft Office Suite

EDUCATION REQUIREMENTS

• High School Diploma, GED, or relevant experience. Some college preferred
• Minimum of one (1) year of retail, sales, or customer service experience

TECHNICAL REQUIREMENTS

• N/A

CERTIFICATION REQUIREMENTS

• N/A

TRAINING REQUIREMENTS

• N/A

PHYSICAL REQUIREMENTS

• Standing or sitting, walking, typing, talking and hearing, bending, squatting, reaching, for extended periods of time
• Ability to occasionally lift up to 25 pounds

TRAVEL REQUIREMENTS

• N/A

OTHER REQUIREMENTS

• Must be willing to work a flexible schedule including evenings, weekends, and holidays