Account Service Representative

CSI Cellular South, Inc; Greenwood (MS); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

Free wireless service & device

401k match

Telemedicine

Wellness program

Talent referrals

Learning paths

Job summary

C Spire is seeking an Account Service Representative to lead customer interactions in our retail locations. You’ll be on the front line of the customer experience, driving wireless, home services, and business sales with an elite, sales-focused team.

We offer uncapped commission, top-tier benefits, and career growth opportunities as you exceed goals and advance within the organization. Full-time, evenings and Saturdays required, with ongoing training and development support.

Qualifications

• One year of customer service or sales experience or a bachelor’s degree or equivalent.
• Excellent communication skills.
• A passion for technology and a commitment to staying current on new devices and plans.
• Ability to work a full‑time, irregular schedule that includes some evenings and Saturdays.
• Two or more years of experience in sales or in a customer‑facing, fast‑paced retail environment.
• A proven track record of hitting goals and advancing professionally.

Responsibilities

• Drive wireless, home services, and business sales to exceed monthly goals and unlock uncapped commission opportunities—averaging over $50,000 annually in total compensation.
• Serve as a knowledgeable and trusted consultant for customers, staying up to date on the latest devices, plans, and home services.
• Deliver exceptional customer service with integrity and enthusiasm in every interaction.
• Contribute to a high‑performing team that is laser‑focused on dominating the telecommunications industry.
• Leverage C Spire’s investment in your future—advance through our management training programs or grow where you are with ongoing retail development support.
• Represent the C Spire brand with professionalism, passion, and drive.

Skills

Customer service experience

Sales experience

Excellent communication

Technology interest

Flexible schedule

Education

Bachelor’s degree or equivalent

Job description

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology. Summary: “Customer Inspired” isn’t our slogan — it’s our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customers’ lives. It’s a challenging goal, but we have a winning team that is looking to grow. As an Account Service Representative, you’ll be on the front line of C Spire’s customer experience in one of our retail locations. You’ll join an elite, sales-focused team that thrives on exceeding goals and winning together. With top-tier benefits, uncapped commission, and career growth opportunities, this role is tailor‑made for talented and driven professionals who are passionate about technology and customer service.

Responsibilities

• Drive wireless, home services, and business sales to exceed monthly goals and unlock uncapped commission opportunities—averaging over $50,000 annually in total compensation.
• Serve as a knowledgeable and trusted consultant for customers, staying up to date on the latest devices, plans, and home services.
• Deliver exceptional customer service with integrity and enthusiasm in every interaction.
• Contribute to a high‑performing team that is laser‑focused on dominating the telecommunications industry.
• Leverage C Spire’s investment in your future—advance through our management training programs or grow where you are with ongoing retail development support.
• Represent the C Spire brand with professionalism, passion, and drive.

Qualifications

• One year of customer service or sales experience or a bachelor’s degree or equivalent.
• Excellent communication skills.
• A passion for technology and a commitment to staying current on new devices and plans.
• Ability to work a full‑time, irregular schedule that includes some evenings and Saturdays.
• We will give special consideration to candidates who have:
• Two or more years of experience in sales or in a customer‑facing, fast‑paced retail environment.
• A proven track record of hitting goals and advancing professionally.

What You Will Gain

A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that’s just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America’s Best Midsize Employers multiple times because of it.

• Competitive Compensation Package
• Blue Cross Blue Shield Health Insurance
• Tuition Assistance Programs
• Complimentary Wireless Service & Device*
• 401k Match
• Teladoc Telemedicine
• WellBeacon Wellness Program
• Paid Talent Referral Opportunities
• Tailored learning paths for every position

*Complimentary wireless service and device available to team members in our wireless footprint.

Physical Requirements and Working Conditions

• Must be able to work evenings and Saturdays in a flexible schedule shared by other department members.
• Must be able to lift 40 lbs. of materials.
• Must be able to stand for long periods of time, have finger/wrist/arm mobility, and finger dexterity to use computer keyboard and/or mouse, while viewing a computer screen.

If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you. We’re in search of the ambitious. The curious, the norm breakers, the never‑settlers. At C Spire, we love to innovate and live to make technology faster, smarter, better and more accessible every day. Up for the challenge? If you like wild growth and working with happy, enthusiastic over‑achievers, you'll enjoy your career with us!