Consumer Sales Advocate, Digital

C Spire; Northern (KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Tuition Assistance

Wireless Service & Device

401k Match

Teladoc Telemedicine

Wellness Program

Talent Referral Opportunities

Learning Paths

Job summary

C Spire is seeking a Consumer Sales Advocate, Digital, to engage customers via digital conversations across wireless and fiber offerings. You will guide buyers through our digital platforms with clarity and deliver personalized recommendations to drive awareness and loyalty.

In this role you will respond to chats, meet sales targets, and stay informed about products while collaborating with the digital sales team. Remote-friendly with flexible hours and growth opportunities.

Qualifications

• Two years’ business or related work experience in customer service.
• Strong reading and writing comprehension; ability to multi-task in chat.
• Reliable high-speed internet and a distraction-free workspace.
• Experience with Microsoft Office programs: Teams, Excel, PowerPoint, Word.

Responsibilities

• Respond to incoming chats in alignment with policies for a seamless customer experience.
• Guide customers through digital purchasing journeys with digital-first recommendations.
• Meet and exceed sales, ARPS, protection add-ons, and customer satisfaction goals.
• Maintain up-to-date product knowledge and monitor competitor offerings.

Skills

Sales & Customer Service

Digital chat

Communication

Microsoft Office

Tools

Microsoft Office Suite

Job description

## Consumer Sales Advocate, DigitalApply: Mississippi Remote: Alabama Remote: Full time: Posted Today: R0001235**Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.****Summary:**“Customer Inspired” isn’t our slogan — it’s our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customer’s lives. It’s a challenging goal, but we have a winning team that is looking to grow. As a Consumer Sales Advocate, Digital, you will be the voice of C Spire through digital conversations, guiding customers through our digital platforms with clarity and simplicity. You will play a key role in ensuring each digital interaction drives awareness, engagement, and loyalty across our wireless and fiber offerings.**Responsibilities:****What You Will Do**In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.* Meet and exceed sales, ARPS, protection add-ons and other goals for the Consumer line of business that includes all wireless and fiber offerings while meeting or exceeding our customer satisfaction and overall Net Promoter Scores.* Respond to incoming chats in alignment with established policies and procedures, ensuring a seamless and customer-friendly experience while identifying opportunities to drive incremental sales and uncover potential sales leads.* Guide and support customers through their digital purchasing journey with a “Digital First” approach, offering tailored recommendations to enhance their experience.* Maintain comprehensive knowledge of our products, features, and services, while staying informed about competitor offerings to effectively position our solutions.* Perform additional duties as assigned.This position is an exceptional introduction to digital customer engagement, as there is plenty of room to grow and learn from outstanding individuals in the field. From our Consumer Sales team you will have a perfect springboard into all areas of C Spire and develop robust career skills.**Qualifications:****What You Will Bring**As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external candidate experience. To support our Digital Sales team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.In addition to that, we require:* Two years’ business or related work experience in customer service required, preferably in sales.* Strong reading and writing comprehension skills, understanding different styles of written communication.* Ability to manage multiple tasks and chat with multiple customers simultaneously with a high degree of accuracy.* A reliable, high-speed internet connection is required in a distraction-free workspace.* Experience with Microsoft Office programs: Teams, Excel, PowerPoint, and Word.**What You Will Gain**A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that’s just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it. We also offer:* Competitive Compensation Package* Blue Cross Blue Shield Health Insurance* Tuition Assistance Programs* Complimentary Wireless Service & Device\\** 401k Match* Teladoc Telemedicine* WellBeacon Wellness Program* Paid Talent Referral Opportunities* Tailored learning paths for every position**Physical Requirements and Working Conditions**Must be able to sit for long periods of time and use computer keyboard and/or mouse while viewing computer screen. Must have experience with Microsoft Office programs: Teams, Excel, PowerPoint, and Word. Must be able to work some nights up until 8PM and some Saturdays.\\*Complimentary wireless service and device available to team members in our wireless footprint.*If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.*