Consumer Protection Support Staff & Data Processing Specialist

Office of the Indiana Attorney General; Greenwood (IN); On-site; USD 42,000 - 58,000; Full time

Job summary

Office of the Indiana Attorney General is seeking a Consumer Protection Support Staff & Data Processing Specialist to handle intake, documentation, and resolution of consumer complaints. You will manage data entry, validation, and reporting to support consumer protection activities.

The role emphasizes accuracy, confidentiality, and collaboration with internal teams and external agencies. Excellent communication and data skills are essential in a fast-paced government environment.

Qualifications

• Handle consumer complaints via phone, email, or online portals.
• Maintain accurate records of all consumer interactions and case progress.
• Coordinate with internal departments and external agencies to resolve issues.
• Enter and maintain data in databases and case management systems.
• Perform data validation and quality checks for accuracy.
• Generate regular and ad-hoc reports for internal use and compliance.
• Assist in analyzing trends in consumer complaints for policy support.
• Prepare correspondence and documentation related to cases.
• Maintain organized filing systems.
• Support audits by providing requested data.

Responsibilities

• Receive, review, and process consumer complaints via phone, email, or online portals.
• Provide courteous and professional assistance to consumers, guiding them through complaint procedures.
• Maintain accurate and detailed records of all consumer interactions and case progress.
• Coordinate with internal departments and external agencies to resolve consumer issues.
• Enter and maintain data in consumer protection databases and case management systems.
• Perform data validation and quality checks to ensure accuracy and completeness.
• Generate regular and ad-hoc reports for internal use and regulatory compliance.
• Assist in analyzing trends and patterns in consumer complaints to support policy development.
• Prepare correspondence, reports, and documentation related to consumer protection cases.
• Maintain organized digital and physical filing systems.
• Support audits and compliance reviews by providing requested documentation and data.

Skills

Hotline handling

Customer service

Data entry

Analytical thinking

Time management

Tech proficiency

Confidentiality

Team collaboration

Tools

Case management software

Microsoft Office Suite

Job description

The Consumer Protection Support Staff & Data Processing Specialist plays a vital role in ensuring the integrity and efficiency of consumer protection operations. This position supports the intake, documentation, and resolution of consumer complaints, while also managing accurate entry, analysis, and reporting of data related to consumer protection activities.

Consumer Support & Case Management

• Receive, review, and process consumer complaints via phone, email, or online portals.
• Provide courteous and professional assistance to consumers, guiding them through complaint procedures.
• Maintain accurate and detailed records of all consumer interactions and case progress.
• Coordinate with internal departments and external agencies to resolve consumer issues.

Data Processing & Reporting

• Enter and maintain data in consumer protection databases and case management systems.
• Perform data validation and quality checks to ensure accuracy and completeness.
• Generate regular and ad-hoc reports for internal use and regulatory compliance.
• Assist in analyzing trends and patterns in consumer complaints to support policy development.

Administrative Support

• Prepare correspondence, reports, and documentation related to consumer protection cases.
• Maintain organized digital and physical filing systems.
• Support audits and compliance reviews by providing requested documentation and data.

• Hotline Communication Skills: Ability to answer high-volume calls with professionalism, empathy, and clarity. Skilled in de-escalating tense situations and providing accurate information under pressure.
• Customer Service Excellence: Strong interpersonal skills with a customer-first mindset. Able to handle sensitive or emotional consumer concerns with patience and discretion.
• Data Entry & Accuracy: High level of accuracy in data entry. Familiarity with case management software, or complaint tracking tools.
• Analytical Thinking: Ability to identify trends or inconsistencies in data and elevate issues appropriately.
• Time Management: Capable of managing multiple tasks and priorities in a fast-paced environment.
• Technical Proficiency: Proficient in Microsoft Office Suite (Excel, Word, Outlook) and comfortable learning new software systems.
• Confidentiality & Ethics: Demonstrates integrity and discretion in handling confidential consumer information.
• Team Collaboration: Works well independently and as part of a team, contributing to a supportive and efficient work environment.