Consumer Protection Enforcement Manager

City of Baltimore; Baltimore (MD); On-site; USD 74,000 - 119,000; Full time

Job summary

The City of Baltimore seeks an Enforcement Manager for the Department of Consumer Protection and Business Licensing. This senior role plans, directs, and evaluates enforcement, investigations, and licensing activities across the department, supervising Inspectors and Investigators and coordinating with the Director and regulatory partners.

Office work is primarily in an office setting with occasional evening/weekend hours; background checks and a 6‑month probation are required; a Maryland

Qualifications

• Bachelor’s degree in public administration, business administration, regulatory affairs, law, or a related field.
• Five (5) years of progressively responsible experience in regulatory enforcement, investigations, compliance, inspections, consumer protection, code enforcement, or licensing administration.
• Three (3) years of supervisory experience preferred.

Responsibilities

• Plans, directs, and evaluates all enforcement and investigative activities.
• Coordinates inspections, investigations, compliance reviews, and field operations.
• Develops and delivers compliance education and outreach programs for businesses.
• Leads investigations involving patterns of fraud, deceptive trade practices, and unlicensed business activity.
• Reviews financial, licensing, advertising, and business records.
• Drafts investigative findings and recommendations for enforcement action.
• Prepares cases for administrative hearings and legal review.
• Testifies at hearings and administrative proceedings.

Skills

Written communication

Oral communication

Inspection planning

Regulatory enforcement

Supervisory experience

Education

Bachelor’s degree in public administration

Job description

THIS IS A NON-CIVIL SERVICE POSITION

CITY OF BALTIMORE, DEPARTMENT OF CONSUMER PROTECTION AND BUSINESS LICENSING

ENFORCEMENT MANAGER

Salary Range: 73,897.00 - $118,515.00, ANNUALLY

Starting Pay: 83,000.00, ANNUALLY

GET TO KNOW US

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added elements of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary

The Consumer Protection Enforcement Manager serves as the Department's senior enforcement official and is responsible for planning, directing, coordinating, and evaluating all consumer protection, licensing compliance, investigative, and enforcement activities. The Enforcement Manager oversees inspections and investigations of consumer complaints, unlicensed business operations, licensing violations, and violations of local consumer protection laws and regulations for the Department of Consumer Protection and Business Licensing (CPBL). The Consumer Protection Enforcement Manager directly supervises Inspectors and Investigators and collaborates closely with the Director, the Deputy Director, the Board of Consumer Protection and Business Licensing, and other regulatory agencies to ensure consistent, fair, and effective enforcement of City laws and regulations. This position is responsible for developing enforcement strategies, managing complex investigations, monitoring performance metrics, and ensuring compliance with departmental policies and legal requirements. Employees in this class work a conventional work week, subject to evening or weekend hours as required. Work is performed in an office with few uncomfortable or hazardous working conditions. Work requires minimal physical exertion.

Essential Functions

• Plans, directs, and evaluates all enforcement and investigative activities.
• Coordinates inspections, investigations, compliance reviews, and field operations.
• Develops and delivers compliance Education and outreach programs for businesses.
• Leads investigations involving patterns of fraud, deceptive trade practices, and unlicensed business activity.
• Reviews financial, licensing, advertising, and business records.
• Drafts investigative findings and recommendations for enforcement action.
• Prepares cases for administrative hearings and legal review.
• Testifies at hearings and administrative proceedings.
• Assists in developing enforcement policies and investigative procedures.
• Participates in multi-agency enforcement operations and task forces.
• Monitors industry trends and emerging consumer protection issues.
• Performs related work as assigned.

Minimum Qualifications

Education:

• Bachelor’s degree in public administration, business administration, regulatory affairs, law, or a related field

Experience:

• Five (5) years of progressively responsible experience in regulatory enforcement, investigations, compliance, inspections, consumer protection, code enforcement, or licensing administration.
• Least Three (3) Years Of Supervisory Experience Preferred.

Driver’s License Requirement

Licenses, Registrations, and Certificates: Have a valid Maryland Class C Noncommercial driver’s license or an equivalent driver's license and be eligible to obtain a Baltimore City driver’s permit. Provisional driver’s licenses are not acceptable.

Knowledge, Skills And Abilities

• Knowledge of the physical layout of the City of Baltimore.
• Knowledge of Article 15 of the Baltimore City Code.
• Ability to conduct physical inspections of commercial properties and equipment.
• Ability to communicate effectively, both orally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Ability to formulate and maintain inspection work schedules and routes.
• Ability to write reports and maintain files.
• Ability to research and investigate public complaints.
• Minimum education and experience

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening and must be successfully completed.

Probation

All persons, including current City employees, selected for this position must complete a 6-month mandatory probation.

Financial Disclosure

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. The initial financial disclosure must be submitted within 30 days of hire.

Equal Employment Opportunity

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER