Consumer Complaints & Mediation Specialist

Office of the Illinois Attorney General; Chicago (IL); On-site; USD 52,000 - 72,000; Full time

Job summary

Office of the Illinois Attorney General seeks a role focused on resolving and preventing consumer complaints. The position involves gathering information, mediating cases, and communicating with consumers, attorneys, and business owners to propose solutions and facilitate settlements.

Responsibilities include researching files, preparing summaries, and assisting in public education materials. Strong written and verbal communication is essential, with attendance as an essential function.

Qualifications

• Equivalent to 4 years of college with related coursework in social sciences or pre-legal studies.
• 1 year professional experience in a social service agency or equivalent background.
• Excellent written and verbal communication skills are necessary.

Responsibilities

• Resolves and prevents consumer complaints by gathering information and mediating cases.
• Contact consumers, attorneys, business owners and others by telephone and correspondence.
• Prepare documents, memos and summaries; assist in public education materials.
• Attend meetings and support supervisors and the Litigation Unit as needed.

Skills

Communication skills

Mediation

Research abilities

Education

4-year college degree

Job description

Office of the Illinois Attorney General seeks a role focused on resolving and preventing consumer complaints. The position involves gathering information, mediating cases, and communicating with consumers, attorneys, and business owners to propose solutions and facilitate settlements.

Responsibilities include researching files, preparing summaries, and assisting in public education materials. Strong written and verbal communication is essential, with attendance as an essential function.