Consumer Loan Servicing Specialist

CFBank; Columbus (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Benefits package

Professional development

Accelerated 401k plan with employer-mé

Job summary

CFBank in Columbus, OH seeks a Consumer Loan Servicing Specialist to provide administrative and client service support for the Consumer Loan Servicing department.

You’ll onboard and book portfolio loans, process payments and payoffs, monitor key reports, and ensure accurate data across core banking systems. Join a growth-focused team with strong benefits and professional development opportunities.

Qualifications

• At least 1 year of experience in consumer lending is strongly preferred.
• Experience with mortgage products and consumer loans is a plus.
• Ability to work in a fast-paced, growth-focused environment.

Responsibilities

• Carry out administration, maintenance, monitoring, and oversight of various consumer loan products including but not limited to residential mortgages and home equity loans.
• Maintain knowledge of mortgage loan quality control items such as lien position, insurance, refinancing, and bankruptcy; ensure proper setup in in-house systems.
• Onboarding and booking of portfolio consumer loans to the core banking system; processing of payments and payoffs; research and issue resolution; maintain high customer service standards.
• Execute escrow disbursements and escrow analysis for taxes and insurance; meet deadlines and correct shortages/overages as needed.
• Monitor various reports including PMI, MIP, and delinquencies for tracking, adjustments and quality control.
• Maintain administration and execution of Freddie Mac loan related functions including annual certification, payoffs, foreclosures, funding, and report monitoring.
• Execute loan processing tasks to maintain QA and compliance with regulations and internal policies; maintain documentation and tracking tools (e.g., Excel).
• Comply with internal security policies and customer confidentiality at all times.
• Adhere to regulations, policies and record keeping requirements; complete required training related to bank regulations and policies.

Job description

Job Details: Job Location: Columbus Headquarters - Columbus, OH 43081, Position Type: Full Time, About CFBank:

We are a fast-growing, high-achieving organization that thrives on winning. We are proud to be ranked nationally in the top 10 Banks within our asset size peer group based on financial performance. If you are seeking a place where you can have enhanced visibility, add more value, and you thrive in a dynamic and growth-focused environment, you belong at CFBank. We are agile, we work with integrity, and we hustle. For over 130 years we’ve been serving our communities and over the past decade have become a top performer, successfully growing our business and attracting some of the best talent out there. We are a commercial bank that offers a boutique banking experience for personal banking clients. Our unique business model offers direct access to decision-makers, great technology, great products, and competitive pricing that position our teams to go into the market and win business.

About the role:

The Consumer Loan Servicing Specialist position is a global operations role responsible for providing administrative, internal, and external client service support for our Consumer Loan Servicing department.

What you’ll do:

• Carry out administration, maintenance, monitoring, and oversight of various consumer loan products including but not limited to residential mortgages and home equity loans.
• Maintain knowledge of mortgage loan quality control items such as lien position, insurance, refinancing, and bankruptcy, and maintain responsibility for review and administrative maintenance of such as well as verifying proper setup on in-house operating systems.
• Onboarding and booking of portfolio consumer loans to the core banking system, processing of payments and payoffs, performing research and issue resolution, while maintaining high standards of customer service.
• Execute escrow disbursements and escrow analysis associated with taxes and insurance; meeting deadlines and correcting shortages and overages as needed.
• Monitor various reports including but not limited to reports regarding PMI, MIP, automatic payment rejections and delinquencies for tracking, adjustments, and quality control.
• Maintain administration and execution of functions and control items related to Freddie Mac loans, including but not limited to the Bank’s annual certification, administration of payoffs, foreclosures, funding, report monitoring.
• Execute various loan processing tasks necessary for maintaining quality control and compliance with industry laws and regulations as well as CFBank internal policies, also maintaining proper documentation and tracking tools, such as Excel spreadsheets, for monitoring and reporting as needed.
• Comply with internal security policies and procedures and maintain customer confidentiality at all times.
• Adhere to all regulations, policies, and record keeping requirements. Complete all required training related to bank regulations and policies.

Experience:

At least 1 year of experience in consumer lending is strongly preferred.

What We Offer:

• Excellent Benefits Package: Top benefits include dependent coverage, generous PTO, Federal Holidays, and Paid Parental Leave for those who qualify for eligibility.
• Professional development opportunities including educational/training opportunities
• “Accelerated” 401k Plan and Employee Match of 50% of the first 8% deferred, available your first full month of employment with a 3 year vesting
• Employee Banking Promos and Direct Deposit of payroll to CFBank Account (over 90% of our employees bank with us!)
• Employee Assistance Program with a wide range of free resources such as estate planning and mental wellness resources
• One of the most collaborative environments you’ll find, with a team of hard-working mutually invested professionals who are excited about shared success

CFBank, National Association is an Equal Opportunity Employer, including disability and protected veteran status. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.