Consumer Loan Servicing Rep II

SchoolsFirst Federal Credit Union; Tustin (CA); On-site; USD 30,000 - 44,000; Full time

Job summary

SchoolsFirst Federal Credit Union in California is seeking a Consumer Loan Servicing Rep II to handle post-funding loan services and DMV title processing. You will assist Members, branches, and third parties by resolving inquiries and processing complex loan transactions.

The role requires strong communication, attention to detail, and knowledge of loan servicing and DMV procedures. This position offers standard benefits and a full-time schedule in a credit union environment.

Qualifications

• High School Diploma or GED is required.
• 1-3 years of related experience is required.
• Proficiency in Microsoft Office and internal loan servicing systems is preferred.

Responsibilities

• Provide direct assistance to Members, team members, and third parties regarding inquiries, research, and solutions related to Member loans post-funding and DMV title processing.
• Process payoff requests/demands, corrections, reamortizations, payment skips, and file maintenance for consumer loans.
• Ensure refunds and loan payments are properly credited or applied to Member loans.
• Coordinate title release and process DMV-related items and Letters of Guarantee.
• Review DMV packets for accuracy and prepare for processing.
• Respond to inquiries concerning loan servicing, payoffs, and DMV questions from Members and third parties.

Skills

Excellent communication

Problem-solving

Attention to detail

Microsoft Office proficiency

Loan servicing knowledge

Education

High School Diploma or GED

Tools

DMV processes

Job description

We’re always looking for diverse, talented, service-oriented people to join our exceptional team.

Consumer Loan Servicing Rep II

The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range

$22.33 - $32.38

Scheduled Weekly Hours

40

What You’ll Be Doing

Responsible for providing direct assistance to Members, teammembers, and third parties regarding inquiries, research, and solutions related to Member loans post-funding and DMV title processing. This role ensures timely completion of requests and transactions while complying with internal standards, DMV guidelines, and external regulations.

• Processes payoff requests/demands, corrections, reamortizations, payment skips, and file maintenance for consumer loans.
• Ensures refunds and loan payments are properly credited or applied to Member loans.
• Handles payoff processing and coordinates title release.
• Evaluates insurance settlements, processes insurance proceeds, coordinates title release, and completes Letters of Guarantee.
• Reviews DMV packets from frontline or CL Operations for accuracy and prepares for processing.
• Responds to Member, third-party, and teammember inquiries concerning loan servicing, payoffs, DMV-related questions, and other loan information.
• Assists Members, branches, and other departments via phone queue calls with DMV questions, title issues, and registration-related problems.
• Submits files to DMV to secure collateral and takes steps to reduce Member penalties and fees.
• Maintains working knowledge of DMV policies and procedures and explains them to Members and teammembers.
• Maintains a working knowledge of Consumer Lending SOPs, desktops, and DMV guidelines.
• Reviews DMV reports to identify outstanding titles, contact Members or dealers to perfect titles, and process lien releases for paid-off secured loans.

Additional Job Functions

• Performs other duties as assigned
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.

Qualifications

• High School Diploma or GED required
• 1-3 years of prior related experience required

Knowledge, Skills, And Abilities

• Intermediate knowledge of loan servicing and DMV processes
• Excellent communication and problem-solving skills
• Ability to manage multiple tasks with accuracy and attention to detail
• Familiarity with regulatory compliance requirements
• Proficiency in Microsoft Office and internal loan servicing systems

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.