Loan Adjuster II

Schoolsfirst-Federal-Credit-Union; Riverside (CA); On-site; USD 63,984,000 - 92,781,000; Full time

Job summary

SchoolsFirst FCU in Riverside, CA is seeking a Loan Adjuster II to manage delinquent loan accounts, identify causes of non-payment, and negotiate personalized repayment options. You will communicate with members via calls and letters, document all activity in the system, and coordinate with teams to resolve cases in a timely manner.

Requirements include a high school diploma or GED and 1–3 years of related experience, with strong communication, negotiation, and multitasking skills.

Qualifications

• High School Diploma or GED required.
• 1–3 years of related experience preferred.
• Knowledge of bankruptcy laws, FDCPA, TCPA and SCRA.
• Excellent verbal and written communication; active listening.

Responsibilities

• Collects on delinquent loans through inbound/outbound calls and letters.
• Identifies reasons for delinquency and offers personalized payment options.
• Negotiates repayment plans and tracks progress in collection systems.
• Maintains compliance with federal/state regulations and Credit Union policies.
• Documents all conversations and performs file maintenance as needed.
• May perform advanced research, skip tracing, and refer complex cases.

Skills

FDCPA knowledge

TCPA knowledge

SCRA knowledge

Active listening

Verbal communication

Negotiation skills

Phone system experience

Multi-tasking

Education

High School Diploma or GED

Tools

Phone system

Job description

We’re always looking for diverse, talented, service-oriented people to join our exceptional team. Loan Adjuster II The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity. Pay Range: $22.33 - $32.38 Scheduled Weekly Hours: 40

What You’ll Be Doing

Collects on loans of all stages of delinquency made by the Credit Union where timely payments are not being received. Communicates with Members using advanced skills to identify the true cause of non-payment and provides a personalized options to each Member. Works on all delinquency stages through inbound/out-bound calling, letters, and other approved methods, collects past due payments and/or negotiates payment arrangements or repayment plans to resolve delinquent loans or negative shares by identifying reason for delinquency and offering appropriate options to Members. Documents all conversations and collections activity in collection systems. May be responsible for funding of workout loans or working collections reports, such as the available money letter report. Maintains adherence to all federal and state regulations and Credit Union policies. Performs file maintenance of delinquent accounts to reflect agreed upon collection activities. Processes adjustments to Member loans as needed, including but not limited to, due date changes, opening/closing lines of credit, closing negative accounts, and payment plan maintenance. Recommends Members with delinquent accounts for work out loans, deferments, re-ages, reduced payments, repossession and charge-off. Refers complex situations to the appropriate resources to ensure timely resolution. May provide suggestions for streamlining departmental and Credit Union operations. When assigned, helps to complete projects and reports related to the department. May perform more advanced research and analysis on accounts, may skip trace and perform asset searches.

Additional Job Functions

Performs other duties as assigned Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.

Qualifications

High School Diploma or GED required 1-3 years of prior related experience required Knowledge, Skills, and Abilities Knowledge of bankruptcy laws, FDCPA, TCPA and SCRA Excellent verbal and written skills Uses active listening skills to determine the Member’s hardship and provides appropriate solution. Ability to multi-task Intermediate computer and typing skills Experience with inbound/outbound phone system preferred Conflict resolution and negotiation skills

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information. This organization participates in E-Verify. We're passionate about living our mission of providing Members with World-Class Personal Service and financial security. There's a reason we love coming to work every day. We have the privilege of serving those who build the future: school employees, and the families who make their work possible. Our success is built on our relationships with each other, our Members and the community. We value teamwork and face-to-face interactions and believe we’re at our best when we’re collaborating in-person. We also know the flexibility to work remotely benefits the wellbeing of our team. View the work location information below on the job listing that interests you.

Work Location

100% on-site, 0% remote. Including those serving Members in-person at our branches. Three days a week in the office and up to two days remote. Hybrid teams coordinate on-site days to collaborate in-person. Up to 100% remote. Select individual contributor roles may be given the option to work fully remote.