Consumer Loan Servicing & Reconciliation Specialist II

PenFed Credit Union; Omaha (NE); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Annual bonus

On-site work

Job summary

PenFed Credit Union in Omaha, Nebraska is seeking a Consumer Loan Servicing Specialist II to work on-site at our Service Center. The role focuses on monitoring and managing reconciliation processes for payoffs, payments, invoices, and related products for consumer loans.

The position acts as the in-house technical resource for staff training and coordinates with accounting, stakeholders, and vendors to ensure timely and accurate processing. A combination of education and experience is acceptable.

Qualifications

• Associate or bachelor’s degree in a related field preferred.
• Minimum of five (5) years of relevant experience required.
• Knowledge of consumer loan payment processing and loan servicing practices.
• Strong analytical and problem-solving abilities.
• Understanding of accounting principles, payment systems, and financial regulations.
• Effective time management and multi-tasking skills.
• Experience in using AI tools preferred.

Responsibilities

• Serve as SME for balancing loan servicing ledgers, including payoffs, payments, and invoices.
• Post payments and payoffs accurately and timely.
• Monitor daily transaction reports and general ledgers for multiple processes.
• Coordinate communication with 3rd party partners, members, management, and internal stakeholders.
• Reconcile policy transactions and ensure proper documentation.
• Identify and report variances to management.
• Assist in process improvements to increase efficiency and reduce costs.

Skills

Analytical thinking

Problem solving

Attention to detail

Multi-tasking

Time management

Education

Associate or bachelor’s degree in a related field

Tools

Accounting software

Job description

PenFed Credit Union in Omaha, Nebraska is seeking a Consumer Loan Servicing Specialist II to work on-site at our Service Center. The role focuses on monitoring and managing reconciliation processes for payoffs, payments, invoices, and related products for consumer loans.

The position acts as the in-house technical resource for staff training and coordinates with accounting, stakeholders, and vendors to ensure timely and accurate processing. A combination of education and experience is acceptable.