Consumer Loan Processor

Bayer Heritage Federal Credit Union; Steelton (WV); On-site; USD 40,000 - 70,000; Full time

Job summary

Bayer Heritage Federal Credit Union is seeking a loan services professional in the United States to interview members, assist with selecting loan products, and process loan applications. The role requires ensuring proper documentation and timely completion of files.

The position involves cross-selling loan-related insurance products and other credit union services, assisting coworkers, and handling loan documents and lien/title verification with appropriate agencies.

Qualifications

• One year to three years of related loan processing experience.
• Must have good communication skills and 10-key calculator proficiency.
• High school diploma or GED required.

Responsibilities

• Interviews members, assists with selecting loan products and processes the application.
• Ensures that proper documentation is received and completed.
• Cross sells loan disability, life, and GAP insurance. Covers 60% of the total dollars processed to maintain goal.
• Cross-sells Credit Union services to members and assists coworkers with questions and/or research when necessary.
• Logs into the ICD group daily and assists with member calls in a timely manner.
• Files loan documents with the appropriate agencies. Verifies that liens are perfected, and titles are received in a timely manner.
• Performs other related duties as assigned.

Skills

Communication skills

10-key calculator

Typing skills

Keyboard skills

Education

High school diploma or GED

Job description

Description

Ready to look forward to going to work every day? Want to be a part of a service driven culture where employees are appreciated? Check out our opportunity with Bayer Heritage Federal Credit Union!

Essential Functions & Responsibilities

• Interviews members, assists with selecting loan products and processes the application.
• Ensures that proper documentation is received and completed.
• Cross sells loan disability, life, and GAP insurance. Covers 60% of the total dollars processed to maintain goal.
• Cross-sells Credit Union services to members and assists coworkers with questions and/or research when necessary.
• Logs into the ICD group daily and assists with member calls in a timely manner.
• Files loan documents with the appropriate agencies. Verifies that liens are perfected, and titles are received in a timely manner.
• Performs other related duties as assigned.

Performance Measurements

• To provide professional, friendly and accurate service to members and co-workers.
• To produce, close, and complete member loan documents, reports, etc. in a timely fashion, with minimal errors.
• To prepare member loan documents and scan within 7 days of original loan date.
• To proactively seek to cross sell credit union products and services for the betterment of the member and meet 60% goal on debt cancellation products.
• To maintain a dependable record of attendance and timeliness.
• To monitor titles in process from secured loans and work title report monthly. Titles should be received within 60 days of the original loan date.

Requirements

• One year to three years of similar or related experience.
• Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.
• Must have good communication skills. 10-key calculator, typewriter, and keyboard skills.
• A high school education or GED.

EEO Statement

Bayer HFCU is an equal opportunity employer. We are committed to our policy of providing equal employment opportunity in a manner consistent with applicable laws and regulations, including federal laws prohibiting employment discrimination on the basis of race, color, creed, national origin, sex, age, disability, sexual orientation or genetic information.