Consumer Loan Operations Manager

Srp-Federal-Credit-Union; North Augusta (SC); On-site; USD 69,000 - 86,000; Full time

Job summary

Srp-Federal-Credit-Union is seeking a Consumer Loan Operations Manager to oversee day-to-day operations of the Consumer Loan Department in North Augusta, SC. This role ensures compliance with lending policies and state and federal laws, while providing leadership and training to staff and support to branch and lending personnel.

The position emphasizes strong organizational, analytical, and communication skills, with an ability to implement changes, manage documentation, and supervise staff to

Qualifications

• Bachelor’s Degree required; 5 years related experience; 7 years preferred.
• Excellent written and verbal communication.
• Strong problem-solving and decision-making skills.
• Experience with Symitar and Meridian Link or similar loan systems.

Responsibilities

• Promotes, sells, and cross-sells Credit Union products to members.
• Ensures compliance with policies, procedures, and regulatory requirements.
• Oversee selection, onboarding, training, coaching, and evaluation of Loan Department staff.
• Develops schedules and manages departmental timecards.
• Oversee loan file vault, processes, organization, and record retention.
• Coordinate changes to loan processing procedures, systems, and programs.
• Lead implementation of new loan programs and regulations; train staff.

Skills

Leadership

Communication

Problem solving

Decision making

Education

Bachelor's Degree

Tools

Symitar

Meridian Link

MS Office

Job description

Job Details

Job Location: 1070 EDGEFIELD ROAD - NORTH AUGUSTA, SC 29860

Position Type: Full Time

Education Level: 4 Year Degree

Salary Range: $69,046.46 - $86,308.00

SalaryTravel Percentage: None

Job Shift: Day

Job Category: Banking

Pre-employment background checks, including criminal records, credit reports, and drug tests, will be required. Job offers are contingent on successfully completing all pre-employment background screenings. Applicants must complete all required sections of the application. Incomplete submissions will not be reviewed or considered.

Summary

Under the direction of the Director of Consumer Loans and Servicing, the Consumer Loan Operations Manager is responsible for managing the day-to-day operations of the Consumer Loan Department, ensuring compliance with Credit Union lending policies, procedures, and applicable state and federal regulations. This position provides leadership and oversight to Consumer Loan Operations employees, administers designated loan protection and ancillary products, and provides ongoing lending support and training to branch and lending personnel.

The Consumer Loan Operations Manager exercises independent judgment in planning, organizing, and accomplishing departmental objectives. The position is responsible for supervising staff, implementing operational and regulatory changes, maintaining effective loan processing procedures, and supporting the development and administration of consumer lending programs. The role requires strong organizational, analytical, communication, and leadership skills, as well as the ability to work independently with limited direct supervision.

Essential Duties and Responsibilities

• Promotes, sells, and cross-sells Credit Union products and services to current and prospective members using a member benefit-based approach.
• Ensures compliance with all applicable Credit Union policies, procedures, and regulatory requirements, including the Bank Secrecy Act (BSA), USA PATRIOT Act, OFAC requirements, and other applicable laws and regulations.
• Ensures the Credit Union’s consumer lending operations comply with all applicable state and federal laws and regulations.
• Oversee the selection, onboarding, training, coaching, counseling, discipline, and performance evaluation of Consumer Loans Department employees.
• Develops employee schedules and reviews and manages departmental timecards.
• Oversee the loan file vault, ensuring appropriate processes are established and maintained for functionality, organization, security, and record retention.
• Coordinates the implementation and communication of changes to loan processing procedures, systems, products, and new loan programs.
• Develops, maintains, and updates departmental policies, procedures, and operating standards.
• Assists in developing and delivering training on lending policies, procedures, and regulatory requirements to Credit Union staff.
• Oversee quality control reviews of consumer loans and communicate findings and recommendations to appropriate management.
• Establishes and maintains loan documentation standards and portfolio review rating systems in accordance with Credit Union lending policies.
• Oversee the perfection and maintenance of electronic liens and the secure safekeeping of titles held as collateral for loans.
• Manages consumer loan ancillary products and services.
• Identifies potential lending issues and coordinates timely resolution with members, lending staff, and Lending Division management.
• Processes employee and volunteer consumer loan applications in accordance with established policies and strict confidentiality requirements.
• Assists with the research, analysis, and selection of new consumer loan products and programs.
• Leads the implementation of new loan programs, compliance requirements, system enhancements, and related upgrades. Coordinates testing with Credit Union employees and third-party vendors, provides training to lending personnel, and monitors and analyzes implementation results.
• Provides ongoing consumer lending training, guidance, and operational support to lending staff.
• Ensures disputes received through E-OSCAR are researched, addressed, and resolved accurately and within established timeframes.
• Review existing lending policies and procedures and make recommendations for revisions and enhancements.
• Assists with the development, implementation, and evaluation of consumer loan marketing strategies, campaigns, and promotional events.
• Promotes a culture of compliance, accountability, service excellence, and continuous improvement within the Consumer Loans Department.
• Maintains current knowledge of consumer lending regulations, industry practices, Credit Union policies, and emerging lending trends.
• Performs other duties and responsibilities as assigned by appropriate management.

Growth Strategy Development

Market Expansion & Member Experience Initiatives

Consumer Insights & Marketing Alignment

Compliance & Risk Management

Supervisory Responsibilities

Supervises employees in the Consumer Loan Operations Department. Carries out supervisory responsibilities in accordance with organization’s policies, procedures and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and

Qualifications

Education/Experience

Bachelor’s Degree; 5 years related experience required, 7 years preferred; or equivalent combination of education and experience.

Technical Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office software including Windows, Word, Excel, and Outlook Email /Calendar. Experience with Symitar and Meridian Link or another consumer loan system preferred.

Leadership Skills

Other Skills

• Excellent written and verbal communication.
• Strong problem-solving and decision-making skills.
• Member- and mission-focused, with a passion for innovation and community impact.
• High level of initiative, creativity, and follow-through.

Physical Demands

• May be required to stand, use hands, and reach with arms.
• May be required to walk, stoop, kneel, or crouch; occasionally required to sit, climb, or balance.
• Must be able to lift up to 25 lbs.
• Requires ability to communicate effectively in person, on the phone, and via digital channels.
• Vision requirements include close, distance, and peripheral vision, as well as depth perception and focus adjustment.