Consumer Loan Document Specialist II

Wilson Bank & Trust; Lebanon (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Wilson Bank & Trust is seeking a Consumer Loan Document Specialist II in Lebanon, TN. You will prepare consumer loan documentation, coordinate with third-party vendors for appraisals, flood certifications, and title searches, and facilitate funding while ensuring compliance with internal procedures and banking regulations.

You will work with internal teams, processors, and vendors to deliver accurate documents on time, support funding activities, and uphold the company’s values and service

Qualifications

• Attention to detail and accuracy in loan documentation and compliance.
• Understanding of TRID disclosures and lending regulations.
• Experience coordinating with third-party vendors for appraisals, title searches, and flood certifications.

Responsibilities

• Prepare loan documentation and coordinate with third-party vendors to order and track appraisals, flood certifications, and title searches.
• Maintain communication with internal teams, processors, and vendors to ensure timely delivery and accuracy of documentation.
• Verify loan documentation complies with credit approval, procedures, and regulatory requirements.
• Confirm pre-funding requirements are satisfied prior to loan closing.
• Identify and address documentation or funding discrepancies prior to closing; manage funding instructions and wire transfers.

Skills

Attention to detail

Organizational skills

Customer service orientation

Communication skills

Education

High School Diploma or GED

3 years consumer lending experience

Tools

Microsoft Office

Loan processing systems

Windows file management

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.

Consumer Loan Document Specialist
Location: Lebanon, TN

If you’re looking for a career where purpose meets opportunity, and where your contributions truly make a difference, Wilson Bank & Trust is the place for you.

ABOUT US

Working at Wilson Bank & Trust means joining a purpose-driven organization where community impact and professional growth go hand in hand. The commitment to serving communities is matched by dedication to supporting employees—through recognition, rewards, and opportunities to grow. Inside our walls, you’ll find a workplace that reflects the same trusted reputation we’ve built since the beginning. Collaboration and servant leadership are at the heart of everything we do, creating an environment where talent is valued and service is elevated. Your voice matters here—feedback drives decisions on workplace flexibility, transparency, and strategic priorities.

ABOUT THE POSITION

The Connective Force

Picture yourself as the lifeblood that ties everything together—the communicator, the problem-solver, the bridge between operational teams. In these roles, you handle urgent calls, craft solutions, and ensure that every signal flows correctly so customers receive the right answers at the right time. You’re the one who steps in when things get tough, the superhero who keeps the mission on track. If you love variety, collaboration, and the occasional customer interaction, this is your stage. You’ll work across teams, solve challenges with a smile, and make sure the entire organization moves as one.

POSITION SUMMARY:

The Consumer Loan Document Specialist II is responsible for preparing consumer loan documentation, coordinating with third-party vendors for appraisals, flood certifications, and title searches and facilitating the funding of loan proceeds. This position maintains communication with internal teams, processors, and vendors to provide accurate and timely delivery of required documentation and verifies compliance with internal procedures, banking regulations, and audit standards. The Consumer Loan Document Specialist II reports to the Loan Development Manager and provides excellent service and support while demonstrating the Company’s values and supporting the mission.

POSITION DUTIES AND RESPONSIBILITIES:

• Prepare loan documentation and coordinate with third-party vendors to order and track appraisals, flood certifications, and title searches
• Maintain communication with internal teams, processors, and vendors to facilitate timely delivery and accuracy of all required documentation
• Verify loan documentation is compliant with credit approval, internal procedures and regulatory requirements
• Confirm pre-funding requirements are satisfied prior to loan closing
• Identify and address documentation or funding discrepancies prior to closing. Facilitate funding management including disbursement instructions, wire transfers, and post-funding documentation
• Categorize and file documents electronically
• Review vendor reports and certificates for completeness and alignment with loan policy
• Identify and assist with implementation of process improvements enhancing accuracy and efficiency of the department
• Assist with special projects
• Cross train with members of Consumer Loan Development to develop additional knowledge and skills
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional associations
• Attend training as requested
• Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
• Participate in outside community activities as required
• Perform other duties as assigned

REQUIRED QUALIFICATIONS:

• High school diploma or GED
• 3 years of experience in consumer lending including loan processing, documentation, and funding
• Knowledge of compliance requirements related to TRID disclosures
• Knowledge of loan documentation requirements, lien perfection, and collateral verification
• Experience with process for utilizing third-party vendors including appraisers, title companies, and flood certification providers
• Strong understanding of consumer loan structures and funding protocols
• Proficient in Microsoft Office and loan processing systems
• Experience with Windows based file management (Desktop, saving, moving of files)
• Attention to detail, critical thinker and problem-solving skills
• High standards for integrity, honesty, professionalism, and work ethic
• Commitment to service excellence
• Ability to work independently while demonstrating excellent organization and follow through
• Demonstrate flexible and efficient time management and ability to prioritize workload and meet deadlines in a fast-paced environment
• Ability and willingness to work with purpose and a strong sense of urgency
• Self-motivated, positive, and enthusiastic
• Self-starter with a strong desire to exceed expectations and capable of supporting a team
• Maintain confidentiality discretion
• Ability to interact with customers and employees in a friendly and professional manner
• Ability to effectively work in collaboration with others to achieve business objectives
• Participate in outside community activities as required working extended hours as needed
• Willing to grow and be challenged

COMPREHENSIVE BENEFITS & RECOGNITION

We believe success should be acknowledged and celebrated. That’s why we offer an all-inclusive total compensation package, including generous ATO, personal days, sick time, along with unique offerings such as the ability to combine accrued time with short-term disability for 100% pay, and more. OurEmployee Assistance ProgramandEmployee Care Fundprovide additional support when you need it most. We celebrate achievements through peer-nominated award ceremonies and an interactive digital rewards platform, ensuring employees’ contributions are recognized companywide.

GROW WITH US

“Grow With Us” is more than a slogan—it’s an invitation. Whether partnering with local schools to teach the next generation hands-on financial life lessons throughSchool Bank, exploring diverse career paths through ourBanker AcademyProgram, or investing in yourself through ourEmployee Stock Purchaseprogram, you’ll find opportunities tailored to your interests and ambitions while working for WBT. We invest heavily in development through mentorships, workshops, banking schools, and certifications because when our people grow, our customers thrive.