Senior Loan Operations Support Specialist

Wilson Bank & Trust; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

ATO

Personal days

Sick time

Employee Assistance Program

Employee Stock Purchase program

Job summary

Wilson Bank & Trust in Lebanon, TN, seeks a Senior Loan Operations Support Specialist to provide expert guidance on loan operations, QA, and process improvement. You will partner with management to strengthen operational excellence through loan review and cross-functional collaboration.

You will lead testing of system enhancements, assist with audits, analyze errors, and develop quality metrics to ensure compliant, efficient operations across commercial, consumer, mortgage, and servicing

Qualifications

• High school diploma or GED.
• 7 years of experience in loan operations or consumer lending.
• Strong knowledge of loan operations including loan documentation, collateral perfection, compliance and regulatory requirements.
• Proficient with Microsoft Office and other standard software applications.
• Ability to train and develop others.
• Ability to focus on high level of detail verification.
• Strong ability to multi-task.
• Excellent organization and communication skills as well as the ability to interact in a helpful and professional manner.
• Ability to work on multiple projects simultaneously while accomplishing daily tasks.
• Effective verbal and written communication skills.
• Excellent interpersonal, critical thinking and problem-solving skills.
• High standards for integrity, honesty, professionalism, and work ethic.
• Commitment to service excellence.
• Ability to work independently while demonstrating excellent organization and follow through.
• Demonstrate flexible and efficient time management and ability to prioritize workload.
• Ability and willingness to work with purpose and a strong sense of urgency.
• Self-starter, positive and enthusiastic with a desire to exceed expectations.
• Maintain a professional demeanor at all times, using appropriate levels of confidentiality and discretion.
• Ability to effectively work in collaboration with others.
• Willing to grow and be challenged.

Responsibilities

• Provide technical guidance and support to team members to include training, coaching, mentoring, identifying skill gaps, and recommending training opportunities.
• Serve as subject matter expert for loan operations, quality assurance, process improvement, and implementation of strategic initiatives.
• Serve as a resource for team members to include assisting with complex issues or inquiries, recognizing when escalation is needed to improve the customer experience.
• Promote consistency and best practices across the department.
• Partner with management to strengthen operational excellence through loan review, project leadership, and cross-functional collaboration.
• Perform advanced quality reviews of commercial, consumer, mortgage, and servicing activities.
• Identify operational risk, process gaps, and compliance concerns and escalate as appropriate.
• Assist in driving operational efficiency through strategic initiatives to include system optimization and process improvement.
• Lead testing of system enhancements and software implementations.
• Assist with internal audits and regulatory examinations.
• Analyze trends in errors and recommend corrective actions.
• Develop quality metrics and reporting for leadership.
• Recommend policy and procedure enhancements.
• Facilitate departmental projects from planning through implementation to include verifying projects are completed on time while minimizing operational disruption.
• Develop project timelines, milestones, and status updates.
• Coordinate operational readiness for new products or regulatory changes to include creating job aids and operational documentation, and leading workshops and knowledge-sharing sessions.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.
• Attend training as requested.
• Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program.
• Participate in outside community activities as required.
• Perform other duties as assigned.

Skills

Loan operations knowledge

Training others

Multi-tasking

Communication skills

Problem-solving

Integrity and professionalism

Time management

Collaboration

Education

High school diploma or GED

7 years of experience in loan operations or consumer lending

Tools

Microsoft Office

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Senior Loan Operations Support Specialist Location: Lebanon, TN

If you’re looking for a career where purpose meets opportunity, and where your contributions truly make a difference, Wilson Bank & Trust is the place for you.

ABOUT US

Working at Wilson Bank & Trust means joining a purpose-driven organization where community impact and professional growth go hand in hand. The commitment to serving communities is matched by dedication to supporting employees—through recognition, rewards, and opportunities to grow. Inside our walls, you’ll find a workplace that reflects the same trusted reputation we’ve built since the beginning. Collaboration and servant leadership are at the heart of everything we do, creating an environment where talent is valued and service is elevated. Your voice matters here—feedback drives decisions on workplace flexibility, transparency, and strategic priorities.

ABOUT THE POSITION

The Connective Force Picture yourself as the lifeblood that ties everything together—the communicator, the problem-solver, the bridge between operational teams. In these roles, you handle urgent calls, craft solutions, and ensure that every signal flows correctly so customers receive the right answers at the right time. You’re the one who steps in when things get tough, the superhero who keeps the mission on track. If you love variety, collaboration, and the occasional customer interaction, this is your stage. You’ll work across teams, solve challenges with a smile, and make sure the entire organization moves as one.

Position Summary

The Senior Loan Operations Support Specialist provides technical guidance and support to team members and serves as a subject matter expert for loan operations, quality assurance, process improvement, and the implementation of strategic initiatives. This position partners with management to strengthen operational excellence through loan review, project leadership, and cross-functional collaboration. The Senior Loan Operations Support Specialist reports to the Loan Operations Manager and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.

Position Duties & Responsibilities

• Provide technical guidance and support to team members to include training, coaching, mentoring, identifying skill gaps, and recommending training opportunities
• Serve as a subject matter expert for loan operations, quality assurance, process improvement, and implementation of strategic initiatives
• Serve as a resource for team members to include assisting with complex issues or inquiries, recognizing when escalation is needed in order to improve the customer experience
• Promote consistency and best practices across the department
• Partner with management to strengthen operational excellence through loan review, project leadership, and cross-functional collaboration
• Perform advanced quality reviews of commercial, consumer, mortgage, and servicing activities
• Identify operational risk, process gaps, and compliance concerns and escalatete as appropriate
• Assist in driving operational efficiency through strategic initiatives to include system optimization and process improvement
• Lead testing of system enhancements and software implementations
• Assist with internal audits and regulatory examinations
• Analyze trends in errors and recommend corrective actions
• Develop quality metrics and reporting for leadership
• Recommend policy and procedure enhancements
• Facilitate departmental projects from planning through implementation to include verifying projects are completed on time while minimizing operational disruption
• Develop project timelines, milestones, and status updates
• Coordinate operational readiness for new products or regulatory changes to include creating job aids and operational documentation, and leading workshops and knowledge-sharing sessions
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks
• Attend training as requested
• Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
• Participate in outside community activities as required
• Perform other duties as assigned

Required Qualifications

• High school diploma or GED
• 7 years of experience in loan operations or consumer lending
• Strong knowledge of loan operations including loan documentation, collateral perfection, compliance and regulatory requirements
• Proficient with Microsoft Office and other standard software applications
• Ability to train and develop others
• Ability to focus on high level of detail verification
• Strong ability to multi-task
• Excellent organization and communication skills as well as the ability to interact in a helpful and professional manner
• Ability to work on multiple projects simultaneously while accomplishing daily tasks
• Effective verbal and written communication skills
• Excellent interpersonal, critical thinking and problem-solving skills
• High standards for integrity, honesty, professionalism, and work ethic
• Commitment to service excellence
• Ability to work independently while demonstrating excellent organization and follow through
• Demonstrate flexible and efficient time management and ability to prioritize workload
• Ability and willingness to work with purpose and a strong sense of urgency
• Self-starter, positive and enthusiastic with a desire to exceed expectations
• Maintain a professional demeanor at all times, using appropriate levels of confidentiality and discretion
• Ability to effectively work in collaboration with others
• Willing to grow and be challenged

COMPREHENSIVE BENEFITS & RECOGNITION

We believe success should be acknowledged and celebrated. That’s why we offer an all-inclusive total compensation package, including generous ATO, personal days, sick time, along with unique offerings such as the ability to combine accrued time with short-term disability for 100% pay, and more. Our Employee Assistance Program and Employee Care Fund provide additional support when you need it most. We celebrate achievements through peer-nominated award ceremonies and an interactive digital rewards platform, ensuring employees’ contributions are recognized companywide.

GROW WITH US

“Grow With Us” is more than a slogan—it’s an invitation. Whether partnering with local schools to teach the next generation hands-on financial life lessons through School Bank, exploring diverse career paths through our Banker Academy Program, or investing in yourself through our Employee Stock Purchase program, you’ll find opportunities tailored to your interests and ambitions while working for WBT. We invest heavily in development through mentorships, workshops, banking schools, and certifications because when our people grow, our customers thrive. Wilson Bank & Trust is more than a just a bank — we’re a community-focused, people-first organization committed to supporting both our customers and our employees. As an independent, community-based bank, we combine big‑bank resources with hometown service, creating a workplace where you can build meaningful relationships, grow your career, and make a real impact every day.