Consumer Loan Advisor

Coastal Credit Union; Raleigh (NC); Híbrido; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Coastal Federal Credit Union in Raleigh, NC seeks a Consumer Loan Advisor in a hybrid role. You will guide members through the loan application process from initial contact to disbursement, explain options, and coordinate with underwriters, processors, and branch staff to optimize the loan experience.

The role emphasizes cross-selling home equity, auto, personal loans, and credit cards while meeting turn-time and quality standards, with focus on member service and accurate financial analysis.

Formación

• Six years of financial services experience including three years of consumer lending sales, origination, or processing experience.
• Experience meeting turn-time goals, managing workflows and production pipelines.
• Experience reading and interpreting Credit Bureau information.
• High school diploma or GED; related bachelor's degree preferred.

Responsabilidades

• Meet loan fulfilment, turn-time and QA goals for consumer loan applications.
• Guide members through online, phone, mobile and branch channels to complete applications.
• Cross-sell loan products to meet origination and growth targets for home equity, auto, personal loans and cards.
• Coordinate with underwriters, processors and staff to finalize loan options.
• Analyze credit information and discuss approvals or adjustments with members.

Conocimientos

Financial services

Consumer lending

Sales

Customer service

Credit bureau analysis

Time management

Educación

High school diploma or GED

Descripción del empleo

Job Title: Consumer Loan Advisor

Position Location: Raleigh, NC. Hybrid Position, must live locally.

Job Summary:

The Consumer Loan Advisor meets loan fulfilment, turn-time and quality assurance goals for members and potential members who apply for consumer loan products via online, phone, mobile, and branch network channels while serving as the primary contact to facilitate their loan application experience from start to end. The role recommends appropriate consumer lending products and Credit Union services, understands their credit profile and membership performance, and answers any questions they may present. The advisor also works with underwriters, processors, branch personnel, and other departments in support of the member's loan application experience.

As a key contributor to the Coastal team, your responsibilities will be:

• (45%) Uncovering and addressing member needs by clearly communicating appropriate recommendations, utilizing a comprehensive understanding and knowledge of Credit Union key objectives, products, and service solutions. Maximizing opportunities to cross sell loan products to meet origination goals and year-over-year growth goals for home equity, vehicle loans, personal loans and credit cards.
• (15%) Managing workflows and pipeline production to enable excellent servicing levels, responsiveness, and accessibility for direct members and potential members.
• (15%) Analyzing financial and credit information to recommend financial planning services, increased loan approvals, or make referrals to business partners when appropriate.
• (15%) Communicating approvals, counter offers, and adverse decisions to members while maintaining rapport and negotiating decision-change requests as warranted.
• (10%) Serving as a subject matter expert in the areas of consumer credit: vehicle loans, personal loans, and credit cards for all internal inquiries; Working in tandem with credit underwriter, branch personnel and members to structure the best loan option to fit needs to meet corporate sales and service goals.

Interested? Here are the qualifications we need to see on your resume:

Experience:

• Six years of financial services experience including three years of consumer lending sales, origination, or processing experience of vehicle, credit card, and personal loans
• Experience in a role requiring meeting and/or maintaining individual turn-time goals, managing workflows, and handling production pipelines
• Experience reading and interpreting Credit Bureau information

Education:

• High school diploma or GED; related bachelor's degree preferred

Essential cognitive/physical/social requirements of position:

Must be able to learn and retain information; resolve problems and think sequentially; remain in a stationary position; constantly operate a computer; and converse with others on a continual basis.

Deadline for Application:

All resumes must be received on or before 11/12/2026

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at [e-mail]. Request for reasonable accommodation will be considered on a case by case basis.

"It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together."

-Tyler Grodi, CEO

VEVRAA Federal Contractor

Equal Opportunity/Affirmative Action Employer

Minority/Female/Disability/Veterans