Consumer Lending Processing Specialist

Jobtailor; Spokane (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor in Spokane is seeking a detail‑oriented Loan Processor to process, fund, and document direct consumer loans while supporting members and branches. You will learn Consumer Lending products, procedures, and regulatory requirements, handling tasks in queues toward loan documents and funding or disposition of personal loans and credit cards.

Ideal candidates will maintain accuracy, confidentiality, and adherence to SLAs, and will contribute to meeting loan volume objectives.

Qualifications

• High School Diploma or equivalent.
• Six months’ general office work with some knowledge of consumer loans products and regulations preferred.
• Well organized with effective written and oral communication skills.
• Proficient in end-user computer technologies.

Responsibilities

• Process, follow-up, and fund direct consumer loans.
• Provide support and service to members and branches.
• Become knowledgeable about Consumer Lending products, services, and processes.
• Learn to perform all tasks in assigned queues leading up to loan documents and funding or disposition.
• Produce a quality loan volume meeting SLAs and objectives.
• Maintain confidentiality of member information with integrity.
• Comply with federal/state laws and Credit Union policies.
• Respond to inquiries within SLAs.
• Communicate professionally and clearly.
• Assist in other Consumer Lending areas as assigned.
• Perform other duties as assigned.

Skills

Written & oral communication

Organizational skills

Confidentiality

Customer service

Education

High School Diploma or equivalent

Tools

End-user computer technologies

Job description

Responsibilities

• Process, follow-up, and fund direct consumer loans
• Provide support and service to members and branches
• Become knowledgeable about Consumer Lending products, services, and processes
• Learn to perform all tasks, in assigned queues leading up to the creation of loan documents and funding or disposition of personal consumer loans and credit cards
• Produce an acceptable quantity of loans with a high degree of accuracy that meet service level agreements and loan volume objectives
• Perform all duties accurately, earnestly, and honestly, and maintain a high-level confidentiality to safeguard member's information
• Comply with all federal and state laws, rules, regulations, and Credit Union policies, procedures, and practices
• Respond to all inquiries within established service level agreements
• Communicate with everyone in an articulate, diplomatic, and professional manner
• Assist in all other areas of Consumer Lending, of similar or lower category, as assigned
• Perform other duties as assigned

Requirements

• High School Diploma or equivalent
• Six months’ general office work with some knowledge of consumer loans products and regulations preferred
• Must be well organized, articulate with effective written and oral communication skills, ensuring completeness and consistency
• Proficient in end-user computer technologies

Core Competencies

Demonstrates expertise in Consumer Lending processes, ensuring compliance with federal and state regulations while providing exceptional service to members. Proficient in managing loan documentation and funding with a focus on accuracy and confidentiality.