Consumer Lending Coordinator III

OneAZ Credit Union; Phoenix (AZ); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Generous paid time off

Competitive hourly pay

Job summary

OneAZ Credit Union in Phoenix is seeking a Consumer Lending Coordinator II or III to join our centralized funding and loan servicing team at the Corporate Office.

You will analyze loan packages for accuracy, compliance and quality, fund loans, register members, support dealer partners, and perform loan maintenance across various consumer loans.

This role relies on strong communication, meticulous attention to detail, and the ability to train colleagues while supporting QA and policy updates.

Qualifications

• High school diploma or GED required.
• 5–8 years of experience in consumer loan funding, indirect auto loans, or banking.
• Strong communication and training/presentation skills.
• Ability to focus with strong attention to detail.
• Reliability and ability to work independently.

Responsibilities

• Reviews consumer auto loan applications from indirect dealer partners and verifies stipulations; funds loans and ensures quality checks.
• Establishes membership for new indirect members in compliance with standards.
• Prepares loan maintenance forms and updates loan accounts upon receipt.
• Supports internal questions on loan processing and funding for all consumer loans.
• Supports dealer partners with indirect loan funding questions and maintains positive relationships.
• Performs loan maintenance such as rate changes, term extensions, and payment modifications.
• Completes payoff and title/lien release tasks for collateralized loans.
• Assists with title work processing and insurance submissions.
• Provides QA audits of consumer loans and updates procedures and guidelines.

Skills

Communication

Training & presentations

Attention to detail

Independence

Reliability

Education

High school diploma or GED

Associate’s degree preferred

Job description

2355 W Pinnacle Peak Rd, Phoenix, AZ 85027

Join Us in Making an Impact

At OneAZ Credit Union, our success is measured only by yours. We’re here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters—you've found it!

You’re impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let’s build something great together.

What You’ll Do

This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027

The Consumer Lending Coordinator II or III supports a centralized funding & loan servicing department responsible for processing & funding indirect auto loans and servicing a variety of consumer loans. The role analyzes loan packages for accuracy, Credit Union compliance and quality standards, along with completing various loan maintenance tasks. The Consumer Lending Coordinator III is considered a subject matter expert that is fully knowledgeable of current policies & procedures to optimize loan growth and promote safe lending practices.

Essential Functions

• Reviews consumer auto loan applications received from indirect dealer partners and verifies stipulations, including but not limited to income, vehicle registration, and insurance verification. Validates signed loan documents for accuracy and fraud prevention. Funds loans and reviews final product for quality assurance.
• Establishes membership for new indirect members, adhering to regulatory compliance standards.
• Prepares modification forms for loan maintenance that require member signature. Ensures loan accounts are updated upon receipt of the form.
• Supports internal phone queue for associates with questions regarding loan processing and funding for all consumer loans. Clarifies procedures and guidelines. Provides guidance with funding outages and other system errors.
• Supports external phone queue for dealers calling with indirect loan funding questions. Establishes a positive rapport with dealer partners to promote a positive relationship with the Credit Union.
• Completes loan maintenance on various consumer loan types, including but not limited to rate changes, term extensions, and payment modifications.
• Completes loan payoffs and title/lien release on collateralized loans.
• Assists with title work processing.
• Receives and verifies insurance submissions.
• Offers supplemental assistance with the Consumer Loan Servicing help desk.
• Collaborates with internal business partners to provide training & support.
• Provides quality adherence (QA) audits of all consumer loans across the Credit Union.
• Creates, reviews, and updates consumer loan procedures, job aids, and guidelines.
• Assists with other projects that may occur with consumer loans, including new lending products, marketing promotions, and procedural changes.
• Completes testing and validation for system upgrades.

What You Bring

• High school diploma or GED required.
• Associate’s degree or completion of specialized consumer lending courses preferred.
• 5 to 8 years of similar or related experience consumer loan funding, indirect auto loans, or banking experience required.
• Strong communication skills, including technical writing and ability to facilitate training & presentations.
• Ability to focus with strong attention to detail.
• Reliability, punctual, ability to work independently.

Compensation & Benefits

• Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time
• Target hiring range $24.01/hr. - $34.15/hr. (Depending on experience and prior to any incentives this position is eligible for)

Why Join OneAZ?

At OneAZ,we’renot just a credit union;we’rea financial trailblazer that passionately cares about inspiring dreams and driving prosperity in the communities we serve. We exist to clear the way for dreamers and doers, aspiring to be the bankfor new pioneers.

We are driving change in our communities, constantly improving our products and services so our members and their families can relentlessly pursue their dreams. By embodying our values and living our promise, you’ll be part of a team committed to exceeding expectations and redefining what’s possible.

Additional Notes

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights. Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws. All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws. Any individual who meets the definition of a mortgage loan originator (MLO) and is employed by a federal agency-regulated institution will need to be registered on the Nationwide Mortgage Licensing System (NMLS). Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC). This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value.