Consumer Lending Associate

Community State Bank - Des Moines, IA; Ankeny (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

Community State Bank seeks a Consumer Lending Associate to perform loan processing, closings, and ongoing servicing for the consumer loan portfolio. The role supports loan officers and interacts with clients to ensure accurate and timely documentation.

You will input data in Laser Pro or similar systems, maintain confidential information, and ensure compliance with loan policies and regulations. The position requires strong organization, teamwork, and excellent communication.

Qualifications

• High school diploma or equivalent.
• Prior consumer loan processing, closing and/or underwriting desired.
• Knowledge of lending procedures and regulatory compliance requirements.
• Ability to work with diverse individuals and groups professionally.
• Strong organizational skills and confidentiality.

Responsibilities

• Provide prompt, courteous service to clients.
• Respond to inquiries from consumer loan clients.
• Assist in servicing duties related to loans and assisting officers.
• Input loans into Laser Pro or similar systems with high accuracy.
• Generate loan documents for new and renewal closings.
• Assist loan officers with due diligence and compliance.

Skills

Customer service

Loan processing

Regulatory compliance

Microsoft 365

Documentation accuracy

Team collaboration

Education

High school diploma or equivalent

Tools

Laser Pro

Aurora Documents

Job description

The Consumer Lending Associate is responsible for performing loan processing and/or closing, assisting in maintaining assigned officer accounts, and general account servicing responsibilities associated with the bank’s consumer loan portfolio.

Job Type

Full-time

Title

Consumer Lending Associate

Department

915 – Consumer Lending

Job Summary

The Consumer Lending Associate is responsible for performing loan processing and/or closing, assisting in maintaining assigned officer accounts, and general account servicing responsibilities associated with the bank’s consumer loan portfolio.

Essential Functions

• Provide prompt, courteous, and excellent service to internal and external clients.
• Receive and respond to telephone and in-person inquiries from consumer loan clients.
• Promote a team environment by assisting other team members with internal or customer inquiries or issues, and by performing other duties in the absence of others within the department, or in times of unusual activity.
• Manage and maintain confidential customer information.
• Assist loan officers with a wide range of servicing/monitoring duties related to loans.
• Assist the loan officer from the inception of a loan request including, but not limited to, gathering credit application and financial information, requesting appraisals and/or appraisal reviews, ordering title work, requesting flood determinations, preparing and mailing required relevant early disclosures, and gathering trust or other legal documents.
• Assist officers to apply due diligence in compliance with loan policy and approved loan structure for each credit regarding the preparation of consumer loan documentation and make and document necessary loan disbursements.
• Accurately input loans into the Laser Pro or other software that is accessed for document preparation.
• Generate loan documents accurately for new and renewal loan closings.
• Receive initial requests for draws on construction loans and assists the loan officer in the fund disbursement. Assists the Loan Officer in planning and completing construction inspections.
• Review files after closing to ensure that all documents are signed and all checks and/or wires are prepared for fund disbursement, required payoffs, etc.
• Follow-up to ensure bank’s security interest is protected through ensuring proper recording of liens, security filings, receipt of final title policies, etc.
• Obtain and maintain a thorough knowledge of internal procedures, various systems and/or web-based applications used but not limited to Laser Pro, Aurora Documents.
• Adhere to all relevant regulations for consumer loan compliance, Bank Secrecy Act Policy/Program and Procedures, HMDA (Home Mortgage Disclosure Act), Flood Determination guidelines, TRID, Bank loan policy and procedures.
• Accurate preparation of loan modification agreements, subordination agreements, extensions as applicable.
• Assist consumer lending officers on monitoring and processing of all maturing loans in a timely manner.
• Comply with all company or regulatory policies, procedures and requirements that are applicable to this position.
• Foster and preserve a culture of inclusion.
• Additional duties and responsibilities may be required to support the company’s mission, vision and values.

Qualifications

• High school diploma or equivalent.
• Prior experience in consumer loan processing, closing and/or underwriting desired.
• Demonstrated knowledge of lending procedures and regulatory compliance requirements.
• Capability to work and collaborate with a variety of individuals and groups in a constructive and professional manner.
• Strong organizational skills with the ability to manage a variety of projects and tasks.
• Capability to manage sensitive information and uphold confidentiality.
• Capability to utilize various banking software and Microsoft 365 products, with a high level of accuracy and attention to detail.
• Strong verbal, written and interpersonal communication skills.

Working Conditions

• Duties are performed in a professional office environment.

At QCR Holdings, Inc. we are committed to fostering and preserving a culture of inclusion and strongly believe that it's our differences - of all kinds - that make our company and our communities better and stronger.

QCR Holdings, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or other protected class status.

It is the policy of QCR Holdings, Inc. to comply with the Americans with Disabilities Act by providing reasonable accommodations to enable qualified individuals with disabilities to access the job application and interview process, to perform the essential functions of the job, and to receive equal access to other benefits and privileges of employment.