Consumer Lending Associate

COMMUNITY STATE BANK; Ankeny (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

QCR Holdings, Inc. seeks a Consumer Lending Associate in Ankeny, IA to perform loan processing and closing duties and assist in maintaining consumer loan portfolios. The role supports loan officers in gathering documentation, processing applications, and coordinating disclosures.

Strong organizational skills, accuracy, and confidentiality are essential. Experience with Laser Pro/Aurora Documents is helpful; a team-oriented approach is valued.

Qualifications

• High school diploma or equivalent.
• Experience in consumer loan processing or related duties is preferred.
• Knowledge of lending procedures and regulatory compliance requirements.
• Ability to handle confidential information with discretion.
• Strong organizational and communication skills.
• Proficiency with banking software and Microsoft 365 products.

Responsibilities

• Provide prompt, courteous service to internal and external clients.
• Assist loan officers with processing and servicing duties for consumer loans.
• Gather credit applications, financial information, and required disclosures; coordinate appraisals.
• Input loan data into Laser Pro or other document preparation systems.
• Prepare loan documents for new and renewal closings; manage disbursement processes.
• Ensure liens and security filings are properly recorded and secured.

Skills

Customer service

Attention to detail

Confidentiality

Communication skills

Team collaboration

Education

High school diploma

Tools

Laser Pro

Aurora Documents

Job description

Description

TITLE: Consumer Lending Associate

DEPARTMENT: 915 – Consumer Lending

JOB SUMMARY:

The Consumer Lending Associate is responsible for performing loan processing and/or closing, assisting in maintaining assigned officer accounts, and general account servicing responsibilities associated with the bank’s consumer loan portfolio.

ESSENTIAL FUNCTIONS:

• Provide prompt, courteous, and excellent service to internal and external clients.
• Receive and respond to telephone and in-person inquiries from consumer loan clients.
• Promote a team environment by assisting other team members with internal or customer inquiries or issues, and by performing other duties in the absence of others within the department, or in times of unusual activity.
• Manage and maintain confidential customer information.
• Assist loan officers with a wide range of servicing/monitoring duties related to loans.
• Assist the loan officer from the inception of a loan request including, but not limited to, gathering credit application and financial information, requesting appraisals and/or appraisal reviews, ordering title work, requesting flood determinations, preparing and mailing required relevant early disclosures, and gathering trust or other legal documents.
• Assist officers to apply due diligence in compliance with loan policy and approved loan structure for each credit regarding the preparation of consumer loan documentation and make and document necessary loan disbursements.
• Accurately input loans into the Laser Pro or other software that is accessed for document preparation.
• Generate loan documents accurately for new and renewal loan closings.
• Receive initial requests for draws on construction loans and assists the loan officer in the fund disbursement. Assists the Loan Officer in planning and completing construction inspections.
• Review files after closing to ensure that all documents are signed and all checks and/or wires are prepared for fund disbursement, required payoffs, etc.
• Follow-up to ensure bank’s security interest is protected through ensuring proper recording of liens, security filings, receipt of final title policies, etc.
• Obtain and maintain a thorough knowledge of internal procedures, various systems and/or web-based applications used but not limited to Laser Pro, Aurora Documents.
• Adhere to all relevant regulations for consumer loan compliance, Bank Secrecy Act Policy/Program and Procedures, HMDA (Home Mortgage Disclosure Act), Flood Determination guidelines, TRID, Bank loan policy and procedures.
• Accurate preparation of loan modification agreements, subordination agreements, extensions as applicable.
• Assist consumer lending officers on monitoring and processing of all maturing loans in a timely manner.
• Comply with all company or regulatory policies, procedures and requirements that are applicable to this position.
• Foster and preserve a culture of inclusion.
• Additional duties and responsibilities may be required to support the company’s mission, vision and values.

QUALIFICATIONS:

• High school diploma or equivalent.
• Prior experience in consumer loan processing, closing and/or underwriting desired.
• Demonstrated knowledge of lending procedures and regulatory compliance requirements.
• Capability to work and collaborate with a variety of individuals and groups in a constructive and professional manner.
• Strong organizational skills with the ability to manage a variety of projects and tasks.
• Capability to manage sensitive information and uphold confidentiality.
• Capability to utilize various banking software and Microsoft 365 products, with a high level of accuracy and attention to detail.
• Strong verbal, written and interpersonal communication skills.

WORKING CONDITIONS:

• Duties are performed in a professional office environment.

At QCR Holdings, Inc. we are committed to fostering and preserving a culture of inclusion and strongly believe that it's our differences - of all kinds - that make our company and our communities better and stronger.

QCR Holdings, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or other protected class status.

It is the policy of QCR Holdings, Inc. to comply with the Americans with Disabilities Act by providing reasonable accommodations to enable qualified individuals with disabilities to access the job application and interview process, to perform the essential functions of the job, and to receive equal access to other benefits and privileges of employment.