Consumer Experience Specialist

Mammoth Distribution; Los Angeles (CA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Paid Company Holidays

Paid Time Off

Employee Assistance Program

Complimentary Life Coach

Elective Pet Insurance

Job summary

A cannabis industry leader is seeking a Consumer Experience Specialist to join their team in Los Angeles. This role involves providing top-tier support across various platforms and driving customer loyalty while ensuring satisfaction. The ideal candidate has 2-3 years of customer support experience, excellent communication skills, and a passion for the cannabis industry. Compensation ranges from $20.00 to $25.00 per hour, and the company offers great benefits such as medical insurance and paid holidays.

Qualifications

• 2-3 years of customer support experience with a track record of exceeding quotas.
• Familiarity with CRM practices and ecommerce platforms.
• Exceptional phone handling and active listening skills.
• Reliability, punctuality, and a passion for the cannabis industry.
• Ability to support both east and west coast customers.

Responsibilities

• Act as a liaison across multiple platforms (phone, chat, email, social media).
• Identify sales leads and assess customer needs for satisfaction.
• Handle complex complaints and provide innovative solutions.
• Utilize tech stacks to streamline communications.

Skills

Customer support experience

Communication skills

Tech versatility

CRM practices

Bilingualism

Tools

Zendesk

Shopify

WooCommerce

Shipstation

Job description

Position Overview

What if you could revolutionize the way the world experiences cannabis—one perfect interaction at a time—and get paid to innovate in a high-growth industry? We're seeking Consumer Experience Specialist to join our dream team in providing top-tier support, driving loyalty across our family of brands, and ensuring every customer has access to the best. If you're driven by a passion for providing the ultimate experience for the consumer, this is your chance to scale with us.

What You’ll Do

• Master the Front Lines: Act as a high-energy liaison across multiple platforms (phone, chat, email and social media platforms), managing high volumes of inquiries with speed, accuracy, and creative problem-solving.
• Drive Growth & Engagement: Proactively identify sales leads and assess customer needs to achieve total satisfaction while hitting personal and team targets.
• Solve with Precision: Handle complex complaints and social media inquiries with efficiency, providing innovative solutions that turn customers into brand advocates.
• Optimize the Workflow: Utilize tech stacks like Zendesk, Shopify, and CRM systems to streamline communications and keep meticulous records of the cannabis revolution.

What You’ll Bring

• Proven Grit: 2-3 years of customer support experience with a track record of over‑achieving quotas in a fast‑paced environment.
• Tech Versatility: Familiarity with CRM practices and ecommerce platforms (Shopify, WooCommerce, Shipstation); bilingualism is a major plus.
• Elite Communication: Exceptional phone handling and active listening skills, with the ability to adapt to diverse personalities and "characters."
• The Mammoth Mindset: Reliability, punctuality, and a hunger for improvement, coupled with a passion for the cannabis industry.
• Flexibility: Ability to flexibly support both east and west coast customers.

Physical Requirements

• Digital Endurance: Ability to engage in long hours of intense concentration and data entry using office equipment and computers.
• Manual Precision: Regularly use hands and fingers to handle, control, or feel objects with high attention to detail.
• Operational Agility: Capable of moving from sitting to standing positions effortlessly and meeting the full scope of office demands.

Benefits

• Medical/Dental/Vision Insurance
• Paid Company Holidays
• Paid Time Off
• Employee Assistance Program
• Complimentary Life Coach
• Elective Pet Insurance

Compensation & Location

• Compensation: $20.00 - $25.00 / hour
• Location: North Hollywood, CA
• Department: Sales