Cannabis Customer Experience Pro — Growth & Support

Mammoth Distribution; Los Angeles (CA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Paid Company Holidays

Paid Time Off

Employee Assistance Program

Complimentary Life Coach

Elective Pet Insurance

Job summary

A cannabis industry leader is seeking a Consumer Experience Specialist to join their team in Los Angeles. This role involves providing top-tier support across various platforms and driving customer loyalty while ensuring satisfaction. The ideal candidate has 2-3 years of customer support experience, excellent communication skills, and a passion for the cannabis industry. Compensation ranges from $20.00 to $25.00 per hour, and the company offers great benefits such as medical insurance and paid holidays.

Qualifications

• 2-3 years of customer support experience with a track record of exceeding quotas.
• Familiarity with CRM practices and ecommerce platforms.
• Exceptional phone handling and active listening skills.
• Reliability, punctuality, and a passion for the cannabis industry.
• Ability to support both east and west coast customers.

Responsibilities

• Act as a liaison across multiple platforms (phone, chat, email, social media).
• Identify sales leads and assess customer needs for satisfaction.
• Handle complex complaints and provide innovative solutions.
• Utilize tech stacks to streamline communications.

Skills

Customer support experience

Communication skills

Tech versatility

CRM practices

Bilingualism

Tools

Zendesk

Shopify

WooCommerce

Shipstation

Job description

A cannabis industry leader is seeking a Consumer Experience Specialist to join their team in Los Angeles. This role involves providing top-tier support across various platforms and driving customer loyalty while ensuring satisfaction. The ideal candidate has 2-3 years of customer support experience, excellent communication skills, and a passion for the cannabis industry. Compensation ranges from $20.00 to $25.00 per hour, and the company offers great benefits such as medical insurance and paid holidays.