Consumer Experience Leader (FT)

Carhartt; Newark (DE); On-site; USD 28,000 - 34,000; Full time

Job summary

Carhartt Newark, DE is seeking a retail Associate to help deliver exceptional consumer experiences. This on-site role supports Store Leader with daily operations, customer engagement, merchandising, and executing store programs.

Requirements include HS diploma, 1 year supervisory experience in retail, strong communication, organization, and teamwork. This is a non-exempt, hourly position with up to 5% national travel.

Qualifications

• HS Diploma or GED required; College degree preferred.
• 1 year of supervisory experience in a retail environment preferred.
• Sales, customer service, merchandising, inventory control, and loss prevention.

Responsibilities

• Cultivate genuine consumer connection with exceptional, personalized experiences.
• Support Store Leader with consumer experience initiatives, visual standards, and merchandising.
• Foster a positive team environment and coach associates for growth.
• Assist with training, coaching, and performance feedback.
• Contribute to store controls, policy execution, and profitability.
• Communicate operations data, product trends, and local events to leadership.
• Support revenue-building strategies and partner with external events.
• Engage with community and expand brand awareness.

Skills

Sales

Customer service

Merchandising

Inventory control

Loss prevention

Staffing

Coaching

Training

Communication

Organization

Microsoft Office

POS Systems

Education

HS Diploma or GED

College degree preferred

Tools

POS Systems

Microsoft Office

Job description

Position Details

• Position Location: Retail Location
• Department: D2C
• Reports To: Store Leader
• Job Classification: On-site
• FLSA Status: Non-Exempt
• Hiring Range: $20.40-$25.00 per hour based on experience

Inspired by Hard Work

In everything we do, we honor the hardworking legacy of our founder, Hamilton Carhartt. We drive innovation by finding new, better ways to achieve success. We earn trust through honesty, integrity, and authenticity. We build lasting customer relationships by delivering solutions that prioritize their needs. Above all, we believe actions speak louder than words—because we are worn by the hardest-working people of all.

Associate Responsibilities

• Cultivate an environment of genuine consumer connection by being highly focused on delivering exceptional consumer experiences that are engaging, efficient, and personalized. Bringing to life the ultimate retail consumer experience.
• Support the Store Leader and Assistant Store Leader with telling the Carhartt story at the retail store level by executing on consumer experience program initiatives, Visual Merchandising and Visual Standards.
• Support Associate Engagement by fostering a positive, collaborative team environment where associates can bring their best to work each day.
• Support Store Leader and Assistant Store Leader with training, coaching and feedback, as appropriate, of associates, ensuring positive growth throughout their associate journey.
• Support the Store Leader and Assistant Store Leader with timely and effective execution of store controls and operating standards (including policy and procedure administration) while contributing towards helping the store be profitable and providing a safe work environment.
• Communicate with Store Leader and Assistant Store Leader regarding operations data; including product information (mix, trends, needs) local competition, events, etc.
• Support revenue building strategies set by Corporate and Store Leader and monitor performance metrics to help achieve/exceed store goals.
• Assist the Store Leader and Assistant Store Leader with external partnerships and event promotions for the benefit of the store.
• Support execution of community engagement events.
• Engage with local community and support the Store Leader and Assistant Store Leader with bringing forth ideas to continue to grow brand awareness.
• Assist the Store Leader and Assistant Store Leader with recruiting and identifying potential talent for all positions.
• Ownership of individual development and professional growth.

Required Education

• HS Diploma or GED required; College degree preferred.

Required Skills And Experience

• 1 year of supervisory experience in a retail environment preferred.
• Sales, customer service, merchandising, inventory control, and loss prevention.
• Knowledge in staffing, coaching, counseling, training and development.
• Excellent organization, prioritization and communication skills.
• Exceptional team and collaboration skills.
• PC Skills: POS Systems and Microsoft Office.

Physical Requirements And Working Conditions

• Typical retail environment; store setting. Extended periods of time standing, typing on a computer is required.
• Moderate Lifting (30-40 lbs)
• Retail hours.
• National travel required (up to 5%).
• This position has an On-Site location: Associate will work on-site for all work-related activities.
• Carhartt is a tobacco free workplace.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

All associates are required to understand and act in accordance with the Carhartt Core Values. Carhartt reserves the right to change, modify, suspend, interpret or cancel in whole or in any part, the job duties outlined above at any time and without advance notice to the employee.