Consumer Experience Leader (FT)

Carhartt; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

A leading apparel company is seeking a Consumer Experience Leader for its retail location in Manhattan, NY. The role focuses on enhancing consumer experiences and supporting store operations. Applicants should have supervisory experience in retail, strong organizational skills, and the ability to engage the community. This is an on-site position, offering the opportunity to lead and develop a dynamic team.

Qualifications

• 1 year of supervisory experience in a retail environment preferred.
• Excellent organization, prioritization and communication skills.
• Exceptional team and collaboration skills.

Responsibilities

• Deliver exceptional consumer experiences that are engaging and personalized.
• Support the Store Leader with executing consumer experience initiatives.
• Foster a positive, collaborative team environment.

Skills

Supervisory experience in retail

Sales and customer service

Merchandising

Inventory control

Loss prevention

Organization skills

PC Skills: POS Systems and Microsoft Office

Education

HS Diploma or GED

College degree preferred

Job description

Consumer Experience Leader (FT) – Carhartt

Position Details

• Location: Retail Location, Manhattan, NY
• Department: D2C
• Reports To: Store Leader
• Job Classification: On-site
• FLSA Status: Non-Exempt

Associate Responsibilities

• Cultivate an environment of genuine consumer connection by being highly focused on delivering exceptional consumer experiences that are engaging, efficient, and personalized.
• Support the Store Leader and Assistant Store Leader with telling the Carhartt story at the retail store level by executing on consumer experience program initiatives, Visual Merchandising and Visual Standards.
• Support Associate Engagement by fostering a positive, collaborative team environment where associates can bring their best to work each day.
• Support Store Leader and Assistant Store Leader with training, coaching and feedback, as appropriate, of associates, ensuring positive growth throughout their associate journey.
• Support the Store Leader and Assistant Store Leader with timely and effective execution of store controls and operating standards (including policy and procedure administration) while contributing towards helping the store be profitable and providing a safe work environment.
• Communicate with Store Leader and Assistant Store Leader regarding operations data; including product information (mix, trends, needs) local competition, events, etc.
• Support revenue building strategies set by Corporate and Store Leader and monitor performance metrics to help achieve/exceed store goals.
• Assist the Store Leader and Assistant Store Leader with external partnerships and event promotions for the benefit of the store.
• Support execution of community engagement events.
• Engage with local community and support the Store Leader and Assistant Store Leader with bringing forth ideas to continue to grow brand awareness.
• Assist the Store Leader and Assistant Store Leader with recruiting and identifying potential talent for all positions.
• Ownership of individual development and professional growth.

Required Education

• HS Diploma or GED required; College degree preferred.

Required Skills And Experience

• 1 year of supervisory experience in a retail environment preferred.
• Sales, customer service, merchandising, inventory control, and loss prevention.
• Knowledge in staffing, coaching, counseling, training and development.
• Excellent organization, prioritization and communication skills.
• Exceptional team and collaboration skills.
• PC Skills: POS Systems and Microsoft Office.

Physical Requirements And Working Conditions

• Typical retail environment; extended periods of standing, typing on a computer required.
• Moderate Lifting (30-40 lbs)
• Retail hours.
• National travel required (up to 5%).
• This position is on‑site for all work‑related activities.
• Carhartt is a tobacco‑free workplace.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.