Consumer Experience Leader (FT)

Crossgates; City of Albany (NY); On-site; USD 28,103 - 34,440; Full time

Job summary

Crossgates in Albany, New York, is looking for an Associate to foster genuine consumer connections in a retail environment. You will support the Store Leader in executing consumer experience initiatives and train associates. The ideal candidate has at least one year of supervisory experience and strong customer service skills. The position offers a hiring range of $20.40 to $25.00 per hour based on experience, with work on-site in a typical retail setting.

Qualifications

• 1 year of supervisory experience in a retail environment preferred.
• Strong skills in sales, customer service, and merchandising.
• Excellent organization, prioritization, and communication skills.

Responsibilities

• Deliver exceptional consumer experiences in retail environment.
• Support Store Leader with training and coaching associates.
• Initiate community engagement events to grow brand awareness.

Skills

Supervisory experience

Sales

Customer service

Inventory control

Organization skills

Communication skills

Education

High School Diploma or GED

College degree

Tools

POS Systems

Microsoft Office

Job description

Job Description

Crossgates, ONE CROSSGATES MALL ROAD, ALBANY, New York, United States of America

Posted Monday, May 11, 2026, 11:00 PM

Department: D2C

Reports To: Store Leader
Job Classification: On-site
FLSA Status: Non-Exempt

Hiring Range: $20.40 to $25.00 per hour based on experience.

Inspired by Hard Work

In everything we do, we honor the hardworking legacy of our founder, Hamilton Carhartt. We drive innovation by finding new, better ways to achieve success. We earn trust through honesty, integrity, and authenticity. We build lasting customer relationships by delivering solutions that prioritize their needs. Above all, we believe actions speak louder than words—because we are worn by the hardest-working people of all.

Associate Responsibilities

• Cultivate an environment of genuine consumer connection by being highly focused on delivering exceptional consumer experiences that are engaging, efficient, and personalized. Bringing to life the ultimate retail consumer experience.
• Support the Store Leader and Assistant Store Leader with telling the Carhartt story at the retail store level by executing on consumer experience program initiatives, Visual Merchandising and Visual Standards.
• Support Associate Engagement by fostering a positive, collaborative team environment where associates can bring their best to work each day.
• Support Store Leader and Assistant Store Leader with training, coaching and feedback, as appropriate, of associates, ensuring positive growth throughout their associate journey.
• Support the Store Leader and Assistant Store Leader with timely and effective execution of store controls and operating standards (including policy and procedure administration) while contributing towards helping the store be profitable and providing a safe work environment.
• Communicate with Store Leader and Assistant Store Leader regarding operations data; including product information (mix, trends, needs) local competition, events, etc.
• Support revenue building strategies set by Corporate and Store Leader and monitor performance metrics to help achieve/exceed store goals.
• Assist the Store Leader and Assistant Store Leader with external partnerships and event promotions for the benefit of the store.
• Support execution of community engagement events.
• Engage with local community and support the Store Leader and Assistant Store Leader with bringing forth ideas to continue to grow brand awareness.
• Assist the Store Leader and Assistant Store Leader with recruiting and identifying potential talent for all positions.
• Ownership of individual development and professional growth.

Required Education

• HS Diploma or GED required; College degree preferred.

Required Skills and Experience

• 1 year of supervisory experience in a retail environment preferred.
• Sales, customer service, merchandising, inventory control, and loss prevention.
• Knowledge in staffing, coaching, counseling, training and development.
• Excellent organization, prioritization and communication skills.Exceptional team and collaboration skills.
• PC Skills: POS Systems and Microsoft Office.

Physical Requirements and Working Conditions

• Typical retail environment; store setting. Extended periods of time standing, typing on a computer is required.
• Moderate Lifting (30-40 lbs)
• Retail hours.
• National travel required (up to 5%).
• This position has an On-Site location: Associate will work on-site for all work-related activities.