Consumer Experience Leader (FT)

Carhartt, Inc.; Boulder (CO); On-site; USD 28,000 - 34,000; Full time

Job summary

Carhartt, Inc. in Boulder, CO is seeking a Retail Leader to support the Store Leader and drive exceptional consumer experiences at the store level. This on-site role emphasizes visual standards, merchandising, and customer engagement to tell the Carhartt story.

The position requires at least HS diploma/GED with preferred college degree, and about 1 year of supervisory retail experience. The role involves coaching, training, and collaboration across teams to meet store goals.

Qualifications

• 1 year of supervisory experience in a retail environment preferred.
• Sales, customer service, merchandising, inventory control, and loss prevention.
• Knowledge in staffing, coaching, counseling, training and development.
• Excellent organization, prioritization and communication skills.
• Exceptional team and collaboration skills.
• PC Skills: POS Systems and Microsoft Office.

Responsibilities

• Deliver exceptional consumer experiences in-store and personalize service.
• Assist in telling the Carhartt story at the store level through consumer experience initiatives and visual standards.
• Support associate engagement and foster a positive team environment.
• Assist leadership with coaching, training, and development of associates.
• Ensure store controls and operating standards are followed and contribute to profitability and safety.
• Communicate operations data and market trends to store leadership.
• Help implement revenue-building strategies and monitor store performance metrics.
• Assist with recruiting and identifying potential talent for all positions.
• Own personal development and professional growth.

Skills

Supervisory experience

Sales

Customer service

Merchandising

Inventory control

Loss prevention

Staffing

Coaching

Communication

Education

HS Diploma or GED; college degree preferred

Tools

POS Systems

Microsoft Office

Job description

Position Details

Position Location: Retail Location

Department: D2C

Reports To: Store Leader
Job Classification: On-site
FLSA Status: Non-Exempt

Pay Range: $20.40-$25.00

Associate Responsibilities

• Cultivate an environment of genuine consumer connection by being highly focused on delivering exceptional consumer experiences that are engaging, efficient, and personalized. Bringing to life the ultimate retail consumer experience.
• Support the Store Leader and Assistant Store Leader with telling the Carhartt story at the retail store level by executing on consumer experience program initiatives, Visual Merchandising and Visual Standards.
• Support Associate Engagement by fostering a positive, collaborative team environment where associates can bring their best to work each day.
• Support Store Leader and Assistant Store Leader with training, coaching and feedback, as appropriate, of associates, ensuring positive growth throughout their associate journey.
• Support the Store Leader and Assistant Store Leader with timely and effective execution of store controls and operating standards (including policy and procedure administration) while contributing towards helping the store be profitable and providing a safe work environment.
• Communicate with Store Leader and Assistant Store Leader regarding operations data; including product information (mix, trends, needs) local competition, events, etc.
• Support revenue building strategies set by Corporate and Store Leader and monitor performance metrics to help achieve/exceed store goals.
• Assist the Store Leader and Assistant Store Leader with external partnerships and event promotions for the benefit of the store.
• Support execution of community engagement events.
• Engage with local community and support the Store Leader and Assistant Store Leader with bringing forth ideas to continue to grow brand awareness.
• Assist the Store Leader and Assistant Store Leader with recruiting and identifying potential talent for all positions.
• Ownership of individual development and professional growth.

Required Education

• HS Diploma or GED required; College degree preferred.

Required Skills and Experience

• 1 year of supervisory experience in a retail environment preferred.
• Sales, customer service, merchandising, inventory control, and loss prevention.
• Knowledge in staffing, coaching, counseling, training and development.
• Excellent organization, prioritization and communication skills.
• Exceptional team and collaboration skills.
• PC Skills: POS Systems and Microsoft Office.

Physical Requirements and Working Conditions

• Typical retail environment; store setting. Extended periods of time standing, typing on a computer is required.
• Moderate Lifting (30-40 lbs)
• Retail hours.
• National travel required (up to 5%).
• This position has an On-Site location: Associate will work on-site for all work-related activities.
• Carhartt is a tobacco free workplace.

#LI-Onsite