Consumer Compliance Manager - UDAAP and Reg E focused

Crypto.com; Chicago (IL); Hybrid; USD 130,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

401(k) plan with employer match

Health, dental, vision insurance

Flexible hybrid work setup

Career development opportunities

Job summary

Crypto.com in Chicago is seeking a Compliance Manager to lead the U.S. consumer compliance program and exchange operations.

You will design, audit, and implement Reg E and UDAAP controls across products including digital assets, prepaid, and cards, partnering with product, operations, legal, and support teams. You will own the framework, respond to examinations, monitor consumer complaints, and align BSA/AML efforts with evolving federal and state rules.

Qualifications

• 3+ years of compliance experience in financial services, fintech, or banking.
• Demonstrated expertise in Reg E and UDAAP risk frameworks.
• Experience supporting regulatory examinations and remediation plans.

Responsibilities

• Own and maintain the U.S. Consumer Compliance framework and Reg E/UDAAP controls across products.
• Review consumer-facing flows, disclosures, and promotions to prevent UDAAP issues.
• Manage Reg E error resolution timelines and consumer complaint root-cause analysis.
• Lead preparations for consumer compliance examinations and regulatory remediation efforts.
• Update and operationalize consumer compliance policies per federal and state standards.
• Collaborate with product, operations, legal, and support teams to embed controls in rollouts.
• Support broader compliance initiatives including BSA/AML policy alignment and reporting.
• Execute ad hoc regulatory projects.

Skills

Reg E expertise

UDAAP risk

Consumer protection laws

Regulatory exams

BSA/AML knowledge

Cross-functional collaboration

Autonomy

Education

Bachelor's degree in a relevant field

Job description

Crypto.com is looking for a Compliance Manager to lead and strengthen our U.S. consumer compliance program and exchange operations. This is a high-ownership, hands-on role built for someone who thrives in fast-moving environments and brings deep experience in consumer protection laws, Regulation E, and UDAAP compliance. While supporting broader regulatory initiatives and BSA/AML program alignment, your primary focus will be designing, auditing, and executing consumer compliance controls across our product offerings (including credit, prepaid, and digital asset transactions).

Responsibilities

• Own and maintain the U.S. Consumer Compliance framework, serving as the subject matter expert on Reg E (EFTs, error resolution, unauthorized transfers, chargebacks, notice disclosures) and UDAAP risk mitigation across all products
• Conduct ongoing compliance reviews of consumer-facing flows, terms of service, disclosures, promotional materials, and product features to identify and prevent potential UDAAP issues
• Oversee and enhance Reg E error resolution timelines, root-cause analysis for consumer complaints, and chargeback compliance mechanisms
• Lead preparations for consumer compliance examinations and audits; manage project plans, scoping, timelines, and deliverables for regulatory remediation efforts
• Own, update, and operationalize consumer compliance policies, ensuring alignment with evolving federal (CFPB, FTC, OCC/FDIC standards) and state regulations
• Partner with product, operations, legal, and customer support teams to integrate consumer protection controls into product rollouts and customer communication (RFI) workflows
• Provide secondary support for broader compliance program initiatives, including BSA/AML policy alignment, executive committee reporting, and ad hoc regulatory submissions
• Perform ad hoc special projects as required

Requirements

• 3+ years of compliance experience in a financial services, fintech, or banking environment
• Demonstrated subject matter expertise in Reg E (electronic fund transfers, error resolution procedures, prepaid card rules, and credit card compliance) and UDAAP risk frameworks
• Direct experience managing consumer complaint trends, conducting UDAAP risk assessments, and refining consumer-facing operational processes
• Proven track record supporting regulatory examinations, internal audits, and executing formal regulatory remediation plans
• Working knowledge of broader financial regulatory frameworks, including BSA/AML and state-level consumer protection statutes
• Experience collaborating with product, customer operations, and engineering teams to implement regulatory requirements into workflows
• Comfort operating with autonomy in a fast-paced environment where procedures may need to be built from scratch
• Familiarity with banking regulators and examination processes is a plus

Life @ Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.

Work Flexibility Adoption. Flexi-work hour and hybrid set-up

Aspire career alternatives through us - our internal mobility program offers employees a new scope.

Are you ready to kickstart your future with us?

Benefits

• Competitive salary
• Attractive annual leave entitlement including: birthday, work anniversary
• 401(k) plan with employer match
• Eligible for company-sponsored group health, dental, vision, and life/disability insurance
• Work Flexibility Adoption. Flexi-work hour and hybrid set-up
• Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

About Crypto.com:

Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at https://crypto.com .

Crypto.comis an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.

Please note that only shortlisted candidates will be contacted.

We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.