Compliance Manager, Consumer Compliance

Crypto.com; Chicago (IL); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Annual leave

401(k) plan

Health insurance

Hybrid work setup

Internal mobility program

Hybrid work hours

Diversity & inclusion

Job summary

Crypto.com seeks a senior Compliance professional to lead US marketing collateral reviews for consumer compliance under Reg E/UDAAP. You will support product launches, coordinate audits with partner banks, and drive policy improvements across internal teams.

You will maintain comprehensive compliance guidelines, perform periodic ad audits, and assist risk assessments and regulatory reporting. Hybrid work and a growth-focused fintech environment await.

Qualifications

• 5+ years of compliance experience in financial services, fintech, or banking.
• Direct experience with consumer compliance regulations, especially Reg E and UDAAP.
• Working knowledge of prepaid and credit card functionality and involved parties.
• Understanding of multi-party arrangements including sponsor bank and program manager.
• Strong balance of growth goals with regulatory risk management, offering compliant solutions.
• Experience supporting regulatory audits and coordinating remediation projects.
• Strong attention to detail and multitasking in a dynamic environment.
• Experience preparing materials for working groups, committees, or regulatory submissions.
• Comfort with ambiguity and self-motivation in ambiguous environments.
• Fintech or crypto industry background preferred.
• Familiarity with banking regulators and examination processes is a plus.

Responsibilities

• Lead US Compliance marketing collateral reviews for consumer compliance adherence.
• Assist legal and stakeholders on product launches with Reg E compliance considerations.
• Conduct quarterly QC reviews of partner bank marketing collateral reviews.
• Coordinate with partner banks on consumer compliance matters including audits and remediation.
• Identify improvements to policies, terms, and marketing collateral with stakeholders.
• Maintain and update compliance policies and process docs.
• Establish Marketing & Advertising Compliance Guidelines.
• Audit live digital advertisements for ongoing compliance.
• Assist Compliance with annual risk assessments and reporting.
• Support cross-functional teams during regulatory exams and audits.

Skills

5+ years compliance

UDAAP

Reg E

banking/fintech

regulatory audits

attention to detail

multitask management

compliance materials

ambiguous situations

crypto fintech background

Job description

Lead all US Compliance marketing collateral reviews to ensure compliance with applicable consumer compliance laws and regulations (e.g. UDAAP/Reg E)

Assist legal and other stakeholders with new product launches and product changes by considering compliance with Reg E and any additional requirements from external banking partners

Conduct quarterly quality control reviews of all partner bank marketing collateral reviews in accordance with established procedures and standards

Communicate with partner banks on matters related to consumer compliance including those related to periodic reviews, audits and any potential remediation efforts

Identify opportunities for enhancing policies, procedures, terms and conditions, agreements and other marketing collateral and work with stakeholders to implement improvements.

Maintain, create and update various compliance policies, procedures and process documents including those related to consumer compliance and financial crime compliance

Establish and maintain comprehensive Marketing & Advertising Compliance Guidelines for internal teams

Conduct periodic audits of live digital advertisements to ensure ongoing compliance

Assist the Compliance team with annual risk assessments and regular reporting

Assist all team members by independently taking on special projects and completing and meeting the teams' goals

Coordinate with various business teams for regulatory exams, due diligence, internal audits, and independent test reviews

Requirements

• 5+ years of compliance experience in a financial services, fintech, or banking environment in a related consumer compliance role

• Direct experience with consumer compliance regulations, especially EFTA/Regulation E and UDAAP

• Working knowledge of prepaid and credit card functionality and involved parties

• Understanding of the responsibilities of various parties within a multi-party arrangement including the sponsor bank and the program manager

• Strong balance of growth goals with regulatory risk management, offering creative solutions, compliant alternatives to marketing proposals

• Experience supporting regulatory audits, managing remediation projects, and coordinating cross-functional compliance efforts

• Strong attention to detail and the ability to manage multiple priorities in a dynamic environment

• Experience preparing materials for working groups, committees, or regulatory submissions

• Comfort with ambiguity. You’re someone who doesn’t need a fully paved road to get moving

• Fintech or crypto industry background preferred

• Familiarity with banking regulators and examination processes is a plus

Life @ Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.

Work Flexibility Adoption. Flexi-work hour and hybrid set-up

Aspire career alternatives through us - our internal mobility program offers employees a new scope.

Are you ready to kickstart your future with us?

Benefits

• Competitive salary

• Attractive annual leave entitlement including: birthday, work anniversary

• 401(k) plan with employer match

• Eligible for company-sponsored group health, dental, vision, and life/disability insurance

• Work Flexibility Adoption. Flexi-work hour and hybrid set-up

• Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

• our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

About Crypto.com:

Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at https://crypto.com .

Crypto.comis an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.

Please note that only shortlisted candidates will be contacted.

We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.