Consumer Compliance Manager

S&T Bank; Reynoldsville, Madison (Jefferson County, WI); On-site; USD 65,000 - 154,000; Full time

Job summary

An established industry player is seeking a Compliance Risk Manager to lead the consumer compliance risk function. This pivotal role involves managing compliance risks, developing training programs, and ensuring adherence to federal and state regulations. The ideal candidate will possess extensive experience in regulatory compliance and demonstrate strong analytical and leadership skills. Join a dynamic team where your expertise will contribute to the organization's integrity and success. This is an exciting opportunity to make a significant impact in a supportive and collaborative environment, ensuring the highest standards of compliance are met.

Qualifications

• Over 10 years of general experience, with 5-10 years in financial services or regulatory compliance.
• Prior management or leadership experience preferred.

Responsibilities

• Manages consumer compliance risk function and ensures conformity with laws.
• Develops and maintains compliance programs and oversees complaint management.
• Supervises Analysts and collaborates on compliance initiatives.

Skills

Regulatory Compliance

Risk Management

Policy Development

Analytical Skills

Training and Development

Education

Bachelor's degree in Business Administration

CRCM or similar certification

Job description

Work Location:

Please see locations listed in the job posting. Must be located within the S&T Footprint.

Work Hours:

8:00am - 5:00pm

(Additional hours as needed to fulfill departmental needs)

Function: Manages the consumer compliance risk function within Compliance Risk Management-Consumer Compliance Group, to identify and quantify risk, ensuring S&T operates in conformity with laws and regulations. Aids in mitigating risks from litigation, penalties, enforcement actions, and reputation damage. Responsible for the entire product and service lifecycle for compliance risk prevention and detection. Leads efforts in risk assessments, training, complaint management, reviews, regulatory advice, and policy development. Supports product/service/vendor risk assessments and root cause analysis.

Duties and Responsibilities:

1. Maintains current knowledge of federal and state regulations related to the Consumer Compliance Program and communicates issues related to business operations and regulatory developments.

2. Obtains and maintains the Certified Regulatory Compliance Manager designation from the ABA.

3. Supports the design and maintenance of a risk-based consumer compliance program, suggesting improvements and ensuring quality control.

4. Manages policy review and development, researching new and amended regulations for impact assessment.

5. Assists with compliance training programs, supporting delivery and change management initiatives.

6. Develops and maintains Consumer Compliance Program elements according to the organization's size and complexity.

7. Completes regulatory and product/service/vendor compliance risk assessments.

8. Oversees the consumer complaint management program.

9. Analyzes compliance issues, escalating significant problems and solutions to leadership.

10. Works with the first line of defense to include compliance requirements in business processes, monitors high-risk areas, and recommends remediation.

11. Participates in the Bank's Compliance Committee.

12. Supervises Analysts, overseeing their work, development, and performance evaluations.

13. Collaborates on enterprise-wide compliance initiatives and provides guidance to business lines.

14. Assists with regulatory exam management and internal audits.

15. Prepares reports for executive management and the Board Risk Committee.

16. Maintains positive relationships within the organization, demonstrating independence and teamwork.

17. Performs additional duties as assigned.

Physical Demands: Approximately 75% of the day on a keypad; occasional lifting up to 20 lbs; 100% use of electronic equipment; specific vision requirements; sitting most of the day. Accommodations available for disabilities.

Education: Bachelor's degree in Business Administration, Management, Legal Studies, or related field. CRCM or similar certification (CIPP, CCEP, CRM) required.

Experience: Over 10 years in general experience, with 5-10 years in financial services or regulatory compliance. Prior management or leadership experience preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Discrimination prohibited in accordance with 41 CFR 60-1.35(c).

Salary Range: $65,000.00 - $154,000.00