Consumer Compliance Manager

S&T Bank; New Bethlehem, Portsmouth (PA, VA); On-site; USD 65,000 - 154,000; Full time

Job summary

An established industry player seeks a Compliance Risk Manager to oversee consumer compliance risk functions. This role involves managing compliance assessments, training, and regulatory advice, ensuring adherence to federal and state laws. The ideal candidate will have extensive experience in financial services, a strong understanding of compliance regulations, and a proven ability to lead teams. Join a forward-thinking organization that values compliance and risk management, where your expertise will contribute significantly to maintaining high standards of regulatory adherence and operational excellence.

Qualifications

• Minimum ten years of general experience in financial services or regulatory compliance.
• Five to ten years in a bank, consulting, or regulatory body preferred.

Responsibilities

• Manage consumer compliance risk function to ensure regulatory compliance.
• Lead compliance risk assessments, training, and complaint management.

Skills

Regulatory Compliance

Risk Assessment

Policy Development

Training and Development

Complaint Management

Education

Bachelor's degree in Business Administration

CRCM Certification

Legal Studies or related field

Job description

Work Location:

Please see locations listed in the job posting. Must be located within the S&T Footprint.

Work Hours:

8:00am - 5:00pm

(Additional hours as needed to fulfill department needs)

Function: Manages the consumer compliance risk function within Compliance Risk Management- Consumer Compliance Group, to identify and quantify risk, ensuring S&T operates in compliance with federal and state laws and regulations. Responsible for leading efforts related to compliance risk assessments, training, complaint management, assurance reviews, regulatory advice, and policies. Supports product/service/vendor risk assessments and root cause analysis.

Duties and Responsibilities:

1. Maintains current knowledge of federal and state regulations related to Consumer Compliance Program and communicates issues related to business operations, regulatory developments, and potential violations.

2. Obtains and maintains Certified Regulatory Compliance Manager designation from the ABA.

3. Supports the design and maintenance of a risk-based consumer compliance program, suggesting improvements and ensuring quality control.

4. Manages corporate compliance policy review and development, researching impacts of new and amended regulations.

5. Assists with compliance training programs, supporting delivery and change management initiatives.

6. Develops and maintains Consumer Compliance Program elements appropriate to S&T's operations and offerings.

7. Completes regulatory and product/service/vendor risk assessments.

8. Oversees consumer complaint management.

9. Analyzes compliance issues, escalating significant problems and solutions to senior management.

10. Works with the first line of defense to include compliance requirements and controls in business processes, monitoring high-risk areas for deficiencies and recommending remediation.

11. Participates in the Bank's Compliance Committee.

12. Supervises Analysts, overseeing their work, development, mentoring, and performance evaluation.

13. Collaborates on enterprise-wide compliance initiatives and provides guidance to business lines.

14. Assists the CCO with regulatory exam management and internal audits.

15. Prepares reports for executive management and the Board Risk Committee.

16. Maintains good relationships with employees and demonstrates independence and teamwork.

17. Performs additional duties as assigned.

Physical Demands:

Approximately 75% of the day involves operating a keypad device. Must be able to lift/move up to 20 lbs. Use of electronic equipment is required 100%, mouse use 80%. Vision requirements include close vision for computer work. Sitting for the majority of the day. Reasonable accommodations available for disabilities.

Education:

Bachelor's degree in Business Administration, Management, Legal Studies, or related field. CRCM or similar certification (CIPP, CCEP, CRM) preferred.

Experience:

Minimum ten years of general experience, with five to ten years in financial services or regulatory compliance within a bank, consulting, or regulatory body. Prior management or leadership experience preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discriminate against employees or applicants based on inquiries or disclosures about pay, except as legally permitted.

Salary Range:

$65,000.00 - $154,000.00