Client Relations Specialist

FIFCO USA; City of Rochester (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k)

Flexible schedule

Generous paid time off

Competitive pay package

Job summary

A leading beverage company in New York is seeking a Client Relations Specialist. This role involves developing business relationships, onboarding new customers, and working closely with cross-functional teams to ensure effective project management and operational plans. Strong manufacturing and supply chain experience is essential, as well as a Bachelor's degree. The position offers a competitive salary range of $69,600 - $104,400 per year, along with generous benefits and a flexible work environment.

Qualifications

• 5+ years manufacturing or supply chain experience is required.
• Bachelor’s degree or equivalent experience preferred.

Responsibilities

• Develop and maintain business relationships as a liaison between departments.
• Onboard new customers and products, ensuring project management.
• Support financial reconciliations and develop improvement strategies.
• Coordinate shipments of product samples and resolve customer complaints.

Skills

Manufacturing experience

Supply chain knowledge

Project management

Customer relationship management

Education

Bachelor's degree in Business, Supply Chain, Marketing or Project Management

Job description

Join to apply for the Client Relations Specialist role at FIFCO USA.

The Contract Manufacturing Client Relations Specialist develops, maintains, and reports on business relationships while acting as a liaison and point of contact between Contract Manufacturing and the departments within the FUSA operating groups. This role onboards new customers and/or new products while ensuring appropriate execution, project management, and communication amongst cross‑functional teams and oversees and supports day‑to‑day forecasting, scheduling, and ordering actions/communication.

Location

Rochester, NY

Base pay range

$80,000.00/yr - $90,000.00/yr

Seniority level

• Associate

Employment type

• Full-time

Job function

• Manufacturing, Customer Service, and Other

Industries

• Food and Beverage Manufacturing, Beverage Manufacturing, and Manufacturing

Essential Functions and Responsibilities

• Work with production, scheduling, packaging, purchasing and brewing to integrate contract production within operational plans.
• Assist in contract negotiations, contract pricing, annual volume planning, and preparation of documentation.
• Support financial and volume reconciliations and develop performance improvement strategies based on findings.
• Own the process of partnership scorecards and business reviews.
• Oversee and support the set up and approval of the new packaging graphics for contract customers' new SKUs, ensuring no interruptions to the operational plans.
• Design and implement tools and techniques for streamlined project management.
• Work with the Operations and Finance group to charge back our customers as needed for costs they are liable for (plate charges, obsolete inventory, etc.).
• Problem‑solve production, packaging or scheduling issues with both the operations group and contract partner to address and resolve day‑to‑day problems.
• Coordinate shipment of product samples and other packaging materials to current and new customers.
• Work with our operations and QA/QC teams to respond to and resolve customer complaints.
• Organize/host partnership visits, including meeting agendas and documentation.
• Attend trade shows and conferences to expand industry knowledge and build relationships.
• Track and effectively present on key functional metrics.
• Ensure effective 360‑degree communication and cross‑functional support for day‑to‑day issue management.
• Ensure all activities are compliant with department and company policies.

Experience, Education, and Certifications

• Bachelor’s degree or equivalent experience; degree in Business, Supply Chain, Marketing or Project Management preferred.
• 5+ years manufacturing or supply chain experience.

Benefits

• Generous benefits with options to fit your life (first‑time enrollee, dependent).
• Blue 4U discount.
• Retirement options with employer contribution.
• 10 paid holidays per year.
• Flexible schedule.
• Generous paid time off.
• Technology reimbursement options.
• Culture of pride and community involvement.
• and of course, a competitive pay package.

Additional Info

In the spirit of pay transparency, the base salary range for this position is $69,600 - $104,400 per year, not including benefits or potential bonuses. Hiring at the maximum of the range would not be typical in order to enable future & continued salary growth.

Drug Testing Statement: After a conditional offer of employment, a covered employer may require a job applicant to submit a drug test.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetics, national origin, disability or status as a protected veteran.

The Company participates in E-Verify. Please see the federal government notice on E-Verify here.

Inferred Benefits

• Medical insurance
• Vision insurance
• 401(k)