Customer Service Representative - West County

Nordstrom; Des Peres (MO); On-site; USD 22,110 - 23,005; Full time

Benefits offered by this job

Medical/Vision benefits

Dental coverage

Paid Time Off

Employee discounts

Job summary

A leading retail company in Des Peres is looking for a Customer Service Representative to enhance customer experiences and resolve issues effectively. Ideal candidates should be customer-focused, capable of building relationships, and proficient in various technologies. This role offers competitive pay between $16.05 - $16.70 hourly and benefits including medical, dental, and retirement options. Apply now to join a dynamic team!

Qualifications

• Ability to build relationships with customers and peers.
• Proficiency in multiple operating systems.
• Clear communication skills and strong interpersonal skills.

Responsibilities

• Assist customers with various transactions.
• Demonstrate expertise in store technologies.
• Terminate customer situations promptly.

Skills

Effective communication

Problem-solving

Relationship building

Flexibility

Tools

MS Windows

iOS

Android

Job description

Customer Service Representative - West County

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Customer Service Representative - West County

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Job Description

This job is a great fit for someone who is customer obsessed and loves to solve problems.

Job Description

This job is a great fit for someone who is customer obsessed and loves to solve problems.

A day in the life…

• Assist customers with a variety of transactions through a seamless and friendly experience
• Demonstrate expertise in all technologies used in the store environment
• Inspire trust, teamwork and positive team relationships
• Defuse customer situations and provide resolution in a timely and effective manner
• Ensure the security and privacy of customer information through education, compliance and resolution of issues
• Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program
• The hours and schedule for this position will vary by week depending on business needs
  
  

You own this if you have…

• The ability to effectively build relationships with your customers, peers and leadership
• Proficiency in multiple operating systems such as MS Windows, iOS and Android
• Clear, effective communication with strong interpersonal skills
• The ability to prioritize multiple tasks in a fast paced environment
• Accountability, initiative and a high level of ownership
• The ability to work a flexible schedule based on department needs
  
  

We’ve got you covered…

Benefits

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources
  
  

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.

Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$16.05 - $16.70 Hourly

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf

At Nordstrom, the commission most selling employees receive varies based on the merchandise they sell. Apparel, shoes, and accessories sales typically range from 3% to 14.5%. The commission Beauty and Men’s Fragrance sales roles typically receive is 3%.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

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