Representative, Email

Caleres, Inc.; St. Louis (MO); On-site; USD 19,000 - 25,000; Full time

Job summary

Caleres, Inc. in St. Louis, MO is seeking a customer service associate to respond to inquiries across email, social media, and phone while upholding brand standards and KPIs.

The role requires at least 1 year of customer service or retail experience, strong written and verbal communication, and the ability to work in a fast-paced environment. Proficiency with Microsoft Office and data entry is expected; a high school diploma is required.

Qualifications

• 1 year of customer service or retail experience.
• Strong written and verbal communication.
• Proficient computer and internet navigation.

Responsibilities

• Handle customer inquiries via email, phone, and social channels.
• Maintain accurate product knowledge and procedures.
• Document interactions with customers and resolve issues efficiently.
• Support customer retention through positive, professional interactions.

Skills

Customer service

Communication skills

Problem solving

Time management

Detail oriented

Sales skills

Education

High School diploma

Tools

Microsoft Office Suite

Internet navigation

Data entry

Typing speed

Job description

Founded in 1878, Caleres, originally known as Brown Shoe Company, is a global footwear company comprised of some of the world’s most loved brands including Famous Footwear, Sam Edelman, Naturalizer, Dr. Scholl's, and Allen Edmonds and many more. Caleres' legacy includes 145+ years of craftsmanship, a passion for fit with a mission to inspire people to feel great...feet first.

What We Do – Accountabilities

• Assures effective and efficient handling of consumer via electronic communication, mail, social media, or phone calls while meeting key performance indicators
• Assures the accuracy of product knowledge and procedures to handle customer inquiries
• Assures the growth of customer retention by providing positive and professional interactions

Essential Functions

• Drive customer satisfaction through email and social chat communications
• Resolve customer concerns efficiently and effectively to drive key performance indicators
• Utilize resources to service customers across all Brands; keeping detailed interaction notes
• Regularly evaluates processes, challenges the norm and recommends improvements
• Recognizes, documents, and alerts supervisors of trends in customer concern trends
• Demonstrates effective issue resolution techniques and follows up appropriately
• Provides phone support for the call center during peak times
• Performs and completes tasks and projects as assigned

Preferred Qualifications & Education

• 1 year customer service, retail experience
• Retail call center experience preferred
• High School diploma
• Proficiency on the computer, including excellent navigation of the internet and keyboarding skills
• Excellent written and verbal communication
• Clear and concise writing skills
• Excellent problem solving and conflict resolution
• Strong organization and time management skills
• Ability to work in high pace environment, flexible, good math skills, detail oriented, accountable, and have selling skills
• Ability to work independently and focused on task
• When answering emails and social media correspondence, person must have the ability to be proactive with response so situation is resolved on first contact
• Required: Basic Microsoft Office Suite; Intermediate PC, Window, Internet, data entry and typing skills

Physical Requirements And/or Environment

• Office/Cubicle

Caleres is an Equal Opportunity Employer by choice. We believe our company should be as diverse as the consumers we serve. We seek and engage talented individuals from all backgrounds, ethnicities, genders, lifestyles, and belief systems.

Caleres is invested in our Associates. We regularly review our pay matrices and update appropriately based on need. Starting pay is determined by several factors, including relevant skills, qualifications, and experience. The actual pay will equal or exceed the required minimum wage applicable to the job location. Please visit yourcaleres.com to review all associated benefits.