Consumer Banking Process Optimization Analyst

Infosys; Leavenworth (WA); On-site; USD 90,000 - 130,000; Full time

Job summary

Infosys Domain Consultant 2 role focuses on analyzing client business processes, identifying optimization opportunities, and aligning them with industry standards and best practices. You will benchmark with stakeholders, document configurations and SOPs, and evaluate third‑party products to ensure scalable, high‑performing solutions.

The position emphasizes collaboration with technical teams, cross‑functional cooperation, and strong communication to deliver domain‑specific improvements and

Qualifications

• Collaborative spirit and excellent communication skills.
• Strong analytical and coordination skills with a focus on process optimization.
• Detail-oriented with the ability to map processes and document technical details.
• Proactive in benchmarking studies and product research.
• Familiarity with system implementation, configuration, and maintenance.
• Effective collaboration with cross-functional teams.

Responsibilities

• Analyze client business processes to identify optimization opportunities and align them with industry-specific standards and best practices.
• Facilitate benchmarking studies, working with stakeholders to align solution performance with industry standards and domain-specific insights.
• Collaborate with technical teams and document system customizations and configurations, drafting SOPs and workflows that align with functional requirements of the relevant sector.
• Conduct in-depth research on third-party products within the domain, providing comparative analysis of features, costs, and scalability.
• Coordinate the implementation of solutions addressing issues during setup and integration, and support in developing and maintaining SOPs, to ensure system stability and performance post-implementation.

Skills

Analytical skills

Process optimization

Documentation

Cross-functional collaboration

Communication skills

Job description

Infosys Domain Consultant 2 role focuses on analyzing client business processes, identifying optimization opportunities, and aligning them with industry standards and best practices. You will benchmark with stakeholders, document configurations and SOPs, and evaluate third‑party products to ensure scalable, high‑performing solutions.

The position emphasizes collaboration with technical teams, cross‑functional cooperation, and strong communication to deliver domain‑specific improvements and