Consumer Banking Business Analyst

Infosys Technologies; Washington (District of Columbia); On-site; USD 82,000 - 112,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) plan

Paid holidays

Paid Time Off

Job summary

Infosys seeks a Domain Consultant 2 to analyze client banking processes, identify optimization opportunities, and align solutions with industry standards. You will benchmark performance, document system customizations, and support SOPs throughout implementation.

Responsibilities include researching third‑party products, performing comparative analyses, and coordinating post‑deployment stability. This role requires strong communication and cross‑functional collaboration within the U.S. context.

Qualifications

• Experience in deposits and lending, online banking, or customer onboarding/KYC processes.
• Translate detailed requirements into actionable technical scope and objectives.
• Strong analytical and documentation skills with cross-functional collaboration.

Responsibilities

• Analyze client business processes to identify optimization opportunities and align with industry standards.
• Facilitate benchmarking studies with stakeholders and measure performance against norms.
• Document system customizations and workflows; draft SOPs and operational procedures.
• Research third‑party products; provide comparative analyses of features, costs, and scalability.
• Coordinate solution implementations and support SOP maintenance for post‑deployment stability.

Skills

Deposits & Lending

KYC onboarding

Business analysis

Education

Bachelor's degree or foreign equivalent

Job description

Overview

The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data‑led innovation to help our clients accelerate growth and unlock business value. Our AI‑driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting‑edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel.

Job Description

In the assigned Job Role of Domain Consultant 2, your Area Of Responsibility will be as below:

• Analyze client business processes to identify optimization opportunities and align them with industry‑specific standards and best practices
• Facilitate benchmarking studies, working with stakeholders to align solution performance with industry standards and domain‑specific insights
• Collaborate with technical teams and document system customizations and configurations, drafting standard operating procedures and workflows that align with functional requirements of the relevant sector
• Conduct in‑depth research on third‑party products within the domain, providing comparative analysis of features, costs, and scalability
• Coordinate the implementation of solutions addressing issues during setup and integration, and support in developing and maintaining SOPs, to ensure system stability and performance post‑implementation

Contribution to the team

A collaborative spirit and excellent communication skills. Strong analytical and coordination skills with a focus on process optimization A knack for creating detailed process maps and technical documentation with domain specialization Proactive approach to in conducting benchmarking studies and product research Familiarity with system implementation, configuration, and maintenance Effective collaboration and communication abilities with cross‑functional teams

Required Skills and Experience

• Experience in Deposits/Lending/online banking or Customer onboarding/KYC process
• Experience in business analysis by gathering detailed requirements and translating them into actionable technical scope and objectives
• Experience in creating conceptual designs and secure alignment with business and technology stakeholders, including maintenance intakes

Preferred Skills and Experience

• Experience working cross‑functionally with Risk, Finance, Business and Tech teams, particularly on Consent Order and regulatory initiatives
• Experience in performing data flow research and analyze data sources to design data mapping and transformation solutions

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer‑based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Benefits

BenefitsAlong with competitive pay, as a full‑time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long‑term/Short‑term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Work Location & Salary

Work LocationWashington, DC CountryUSAState / Region / ProvinceDistrict of ColumbiaCompanyITL USA Interest GroupInfosys Limited Salary Min81521Salary Max112280Job RoleDomain Consultant 2Career RoleConsultant - USAuto req ID: 150372BR