Telco OSS Domain Consultant – Process & Benchmarking

Infosys; Colorado Springs (CO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Long-term/Short-term Disability

Health and Dependent Care Reimburse

Insurance (Accident, Critical Illness,

Hospital Indemnity, Legal

401(k) plan

Paid holidays plus Paid Time Off

Job summary

Infosys is seeking a Domain Consultant 2 in the United States to analyze client business processes, identify optimization opportunities, and align them with industry standards. You will coordinate with stakeholders and cross-functional teams to drive performance improvements and successful deployments.

The role involves benchmarking studies, documenting system customizations, researching third-party products, and supporting SOP development to ensure stability post-implementation.

Qualifications

• Bachelor’s degree or foreign equivalent required; progressive experience in the specialty may substitute for education.
• Relocation and/or travel to work/project location may be required.
• US work authorization without employer sponsorship welcome.

Responsibilities

• Analyze client business processes to identify optimization opportunities and align them with industry standards and best practices.
• Facilitate benchmarking studies, working with stakeholders to align solution performance with industry standards and domain-specific insights.
• Collaborate with technical teams and document system customizations and workflows that align with functional requirements of the relevant sector.
• Conduct in-depth research on third-party products within the domain, providing comparative analysis of features, costs, and scalability.
• Coordinate the implementation of solutions addressing issues during setup and integration, and support in developing and maintaining SOPs, to ensure system stability and performance post-implementation.

Skills

Service Assurance

Telco OSS

Trouble Shooting

Education

Bachelor's degree or foreign equivalent

Job description

Infosys is seeking a Domain Consultant 2 in the United States to analyze client business processes, identify optimization opportunities, and align them with industry standards. You will coordinate with stakeholders and cross-functional teams to drive performance improvements and successful deployments.

The role involves benchmarking studies, documenting system customizations, researching third-party products, and supporting SOP development to ensure stability post-implementation.