Consumer Banker III

Fifth Third Bank, N.A.; Cincinnati (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Consumer Banker III to enhance customer experiences by building lasting relationships and providing tailored financial solutions. In this dynamic role, you will engage with customers over the phone, utilizing your expertise in consumer banking products to address their financial needs effectively. The ideal candidate will possess strong communication skills and a proven track record in sales, ensuring a consultative approach to customer interactions. Join a forward-thinking organization that values ethical practices and promotes an inclusive culture, where your contributions can make a significant impact on clients' financial journeys.

Qualifications

• 2 years customer service or call center experience required.
• S.A.F.E. Act registration required at employment.

Responsibilities

• Build and maintain relationships with customers through outbound calling.
• Analyze customer credit data to align solutions with needs.

Skills

Customer Service

Sales Experience

Financial Consultation

Communication Skills

Risk Management

Education

High School Diploma/GED

College Degree

Equivalent Military Experience

Job description

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION

This role will provide an exceptional customer experience by maintaining long lasting relationships with existing customers while supporting the bank's marketing initiatives and the full range of Fifth Third banking products and services over the phone. The Consumer Banker III will help customers address their financial needs by utilizing a consultative approach in which the banker will provide solutions that span across the customer's lifecycle.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Create a memorable customer experience by proactively building, maintaining, and growing relationships in the unassigned book of business through outbound calling efforts.
• Apply knowledge of consumer banking products and financial need assessment tools to create a memorable customer experience and help customers achieve their financial goals.
• Use a consultative approach with current customers to uncover and identify their needs while tailoring recommendations/solutions.
• Maintain a well-developed, working knowledge of products, services, and processes offered.
• Work collaboratively with internal partners to ensure customers' needs are met.
• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp.
• Other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High School Diploma/GED and 2 years customer service or call center experience, or college degree or equivalent military experience.
• Experience in a sales environment required; experience in the financial industry a plus.
• Demonstrate ability to develop comfort level with managing customer experience and financial consultation over the phone.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Exhibits business acumen.
• Demonstrated ability in making sound decisions.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS website (mortgage.nationwidelicensingsystem.org) provides the MU4R Questions and registration required for employment in this position.

LOCATION: Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.