Consumer Banker III (Downtown Hamilton)

First Financial Bank; Saint Bernard (OH); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking financial institution as a Consumer Banker III, where your expertise in sales and service will directly impact client relationships. This role involves opening accounts, engaging with clients, and collaborating with internal partners to provide exceptional service. With a focus on compliance and operational excellence, you'll be a trusted advisor, helping clients navigate their financial needs. The bank fosters a supportive environment that values your contributions and growth, making it an exciting opportunity for those passionate about client engagement and financial services.

Benefits

Health Insurance

Retirement Plan

Paid Time Off

Incentive Eligibility

Qualifications

• 3-4 years of retail sales and service experience with proven success.
• High school diploma required; higher education preferred.

Responsibilities

• Open accounts and run a Teller drawer as needed.
• Engage clients through active calling and follow-up.

Skills

Sales and Service Experience

Coaching and Mentoring

Client Engagement

Compliance Knowledge

Education

High School Diploma or GED

Associate’s or Bachelor’s Degree

Tools

FirstForce Training

Job description

Consumer Banker III (Downtown Hamilton)

Consumer Banker III (Downtown Hamilton)

Apply locations OH - Hamilton - High St time type Full time posted on Posted 2 Days Ago job requisition id R8019

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written!

If you are interested and qualified for this role, we invite you to apply.

The Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management.

Essential Functions/Responsibilities

1. Perform necessary functions to open accounts and perform maintenance.
2. Run a Teller drawer as deemed necessary by management.
3. Support client engagement through active calling, client conversations, and follow up.
4. Daily activities that align with The First Financial Bank Experience (FFB Experience), including but not limited to:
5. Partner with appropriate internal constituencies to bring the appropriate level of expertise to the client whether it is service or solution related.
6. Ensure client follow up calls are conducted in the proper time frame.
7. Maintain all operational and risk management standards.
8. Other duties as assigned to assist clients transact business within the branch, drive-thru, by phone, and email.
9. Model the way for peers and coworkers aligned with First Financial’s Mission and Values.
10. The CB is responsible for adherence to all compliance and regulatory procedures.
11. Tracks, reports and communicates business results and activities to their FCM.
12. Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client’s financial needs and provide a First Class Client Experience.
13. Function as client’s personal trusted advisor by adding value and building deep client relationships by utilizing the First Client Conversation Model.
14. Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.
15. Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs.
16. Provide digital assistance and service for clients establishing or in need of support in utilizing the bank’s online offering.
17. Stay informed and up to date on all bank products, processes and procedures; especially those that are most complex.

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job

1. 3-4 years of experience in coaching and/or mentoring in a retail environment.
2. 3-4 years of personal experience in sales and service with previous success in achieving sales and service goals in a retail environment.
3. 3-4 years demonstrated prior success with achievement of performance goals.
4. High school diploma or general education degree (GED) required.
5. 4-5 years related experience and/or training; or equivalent combination of education and experience.

Preferred Knowledge and Skills

1. Associate’s or Bachelor’s degree and/or equivalent banking work experience preferred.

Level of Complexity and Scope

1. Ability to serve a wide variety of client needs according to bank policy and procedures.
2. Ability to lead teams as needed.
3. Ability to lead outside sales efforts.

Degree of Independence and Decision-Making

1. Works with limited supervision.
2. Follows established guidelines.
3. Applies guidelines with proficiency.
4. Collaborates with senior role or Supervisor.
5. Uses subject-matter expertise to advise others.

Required Supervisory Responsibilities

1. Supports the management needs for the FCM.
2. Supports the management needs of market leadership.

Physical Requirements

1. Occasionally lifts and carries up to 50 lbs.
2. Frequently lifts and carries up to 10 lbs.
3. Frequently sits, stands, walks and drives.

Compliance Statement

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Development and Training

1. Transaction Processing & Regulatory Understanding
2. Client Conversation Workshop 1.0
3. Client Conversation Workshop 2.0
4. Consumer Banking Certification: Intro to Networking, COI and Community Development
5. Consumer Banking Certification: Business Management Tool & Resources (FirstForce Training)
6. Consumer Deposit Certification: Regulatory, Risk, Legal & Fraud
7. Consumer Lending Certification: Loan Application and Communication
8. Consumer Lending Certification: Regulatory, Risk, Legal & Fraud
9. Consumer Deposit Certification: Estates, Trusts & Power of Attorneys
10. Consumer Lending Certification: Understanding Credit Reporting, DTI, T-Chart
11. Consumer Lending Certification: Understanding Underwriting & Processing
12. Consumer Lending Certification: Understanding Tax Returns, Financial Statements & Schedules
13. Small Business
14. Business Deposit Certification: treasury, Public Funds, IOLTA/IOTA, DACA
15. Small Business Client Conversation
16. Business Lending Certification: Intro Understanding Business Credit, Underwriting & Products
17. WorkLife
18. WorkLife Banking Certification: Prospecting new WorkLife Opportunities
19. WorkLife Banking Certification: Facilitating WorkLife Presentations
20. WorkLife Banking Certification: Business Management Tool (FirstForce to manage opportunities and relationships)
21. Community Development
22. Community Development Certification: Developing COI/relationships with Community Organizations
23. Community Development Certification: Understanding Financial Literacy Programs
24. Community Development Certification: Facilitating Financial Literacy
25. Community Development Certification: Give First

Benefits

We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide.

Incentive Eligibility

All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.

We are an E-Verify Employer.